The User Onboarding Academy blog
Guides, examples and best practices for helping new users find value in your product, from product tours to checklists.
Latest · Article · 4 min read
Who is an Onboarding Specialist?
An onboarding specialist is the person who guides newcomers through their first weeks, and the title covers two different jobs. In HR, an onboarding specialist integrates new employees: paperwork, orientation, training and introductions. In software companies, a customer onboarding specialist sits in customer success and gets new customers set up and using the product.
By Ece Cakanel
Article · 5 min read
Best Product Adoption Examples That Can Inspire You
The best product adoption examples each fix one stage of adoption: Dropbox's referral bonus spread awareness and gave new users a reason to activate, Netflix personalises from the first session to keep people watching, and Zoom's free plan removed the cost of trying. Some details people still repeat about them, like Netflix's free month, are out of date.
Article · 6 min read
Best Product Tour Examples for Better User Experience
The best product tour examples share three mechanics: they start from something the user wants to do, keep each tour to a handful of steps, and let users leave at every step. Grammarly, Ghostwriter.ai and HubSpot show three versions, and seven of the ten in-app tours we compare below run three to seven steps.
By Ece Cakanel
Article · 6 min read
Best Product Onboarding Examples & Best Practices
The strongest product onboarding examples get a new user to the product's core action in the first session. Slack, Duolingo, Dropbox, Asana and Grammarly each did it differently: Duolingo with a first lesson, Asana by having users name a first project and add tasks during signup, Grammarly with a demo document.
By Aysenur Zaza
Article · 6 min read
E-commerce User Onboarding - Best Practices & Examples
E-commerce user onboarding is how an online store guides a new shopper from the first visit to a first order they're happy with. The decisions that matter most are when to ask for an account, whether a short preference quiz earns its place, and how quickly the shopper reaches relevant products and a checkout that doesn't block them.
By Renk Mert
Article · 4 min read
User Onboarding vs Employee Onboarding - What is the difference?
User onboarding teaches customers to get value from a software product; employee onboarding brings new hires into an organisation, its culture and their role. They differ in audience, owner, length and how success is measured. They overlap in one place: employees learning the internal software they need for their jobs, where user onboarding methods apply.
By Aysenur Zaza
Article · 5 min read
User Onboarding Examples and Best Practices To Get Inspired By
The best user onboarding examples are useful only if you can tell which practice each one shows and check your own flow against it. Below, ten common practices each come with an example from a real product and a quick test, such as counting your signup fields or the steps before the first useful action.
By Hilal Yıldırım
Article · 6 min read
User Onboarding Checklists - Best Practices, Examples, and Best Tools
A user onboarding checklist means one of two things: the in-app task list new users tick off, or the list of work a product team finishes before onboarding ships. This one is the second: 12 items, each with an owner and a done-when test, from defining the activation event to testing with real users.
By Aysenur Zaza
Article · 9 min read
Best User Onboarding Tools - Categorised and Reviewed for Your Needs
The best user onboarding tools depend on the job you need done. An in-app guidance tool such as Appcues, Pendo, Userpilot or WalkMe builds the tours and checklists, while email, video, analytics, feedback and help-centre tools cover the rest. As of October 2026, three of the eight in-app tools listed here print no paid prices at all.
By Serra Alban
Article · 5 min read
SaaS Onboarding Best Practices and Examples
SaaS onboarding best practices start from the trial clock: as of October 2026, six of the onboarding tools we track run 14-day free trials, so a new account has about two weeks to reach a first result. Segment at signup, cut steps to one core action, guide in-app, and measure where trials stall.
By Renk Mert
Article · 6 min read
In-App Onboarding - Definition, Best Practices, and Examples
In-app onboarding is the guidance inside your product that teaches new users to use it: welcome screens, tours, tooltips, checklists and empty states. The skill is matching the pattern to the moment, such as a question when the answer changes the next screen, or a tooltip the first time someone uses a feature.
By Hilal Yıldırım
Article · 6 min read
8 Best Digital Adoption Platforms - Top Choices For Your Needs
The best digital adoption platform depends on who you're guiding. For employees learning software you bought, Apty, WalkMe and Whatfix fit, and all three sell only by quote as of October 2026. For customers learning the product you built, Appcues, Pendo, UserGuiding and Userpilot fit, and three of those four print a price.
By Ece Cakanel
Article · 7 min read
Best SaaS Onboarding Tooltip Examples That You Can Learn From
The best SaaS onboarding tooltip examples point at one element, explain it in a sentence and offer one action: HubSpot's "Meet the overview tab", Amplitude's "This chart could be a Data Table", Slack's "These are your channels". Many tooltip round-ups also list welcome modals and checklists as tooltips.
By Aysenur Zaza
Article · 4 min read
B2C User Onboarding: Engage & Delight Customers from Day One
B2C user onboarding gets a consumer to first value in minutes. Real consumer apps either keep signup to three steps (Netflix, Pinterest) or, when they need more answers, make every answer a tap, split the questions into labelled parts with a progress bar and keep a Skip link (Daily Yoga). TikTok shows content before asking for an account.
By Serra Alban
Article · 5 min read
Guide to Creating User Onboarding Flows Through Open-Source Libraries
Open-source user onboarding libraries such as Shepherd and Intro.js let your developers build product tours and tooltips in code. The library draws the steps; your team builds everything around them: who sees a tour, who has finished it, analytics, and edits without a deploy. Choose one when developers own onboarding and the flows rarely change.
By Renk Mert
Article · 5 min read
Virtual Onboarding 101 - Definition, Best Practices, Examples
Virtual onboarding is how a company welcomes, trains and connects new hires remotely, through video calls, self-paced material and an assigned buddy. The part most guides skip is software: a remote hire learns many new tools with nobody at the next desk to ask, so in-app guidance and recorded tutorials have to do the job a colleague used to do.
By Suay Çakırca
Article · 4 min read
User Onboarding Stages: A Complete Guide for Success
User onboarding has three stages: pre-onboarding, from first contact to account creation; active onboarding, from signup to the user's first value, or activation; and post-onboarding, from activation to habitual use. Each stage ends with an event you can measure, which is how you know a user has moved on and where your onboarding loses people.
By Aysenur Zaza
Article · 4 min read
What Is First-Time User Experience? - FTUE and User Onboarding Explained
First-time user experience (FTUE) is what a new user sees and does in their first session with a product, from signup or first launch until they either get a first result or leave. Measure it with one number: the share of new users who reach that first result in the session they signed up in.
By Suay Çakırca
Article · 6 min read
Email onboarding 101 - Definition, examples, best practices
Email onboarding is a sequence of emails that welcomes new users and guides them to the first result your product promises. It works best for the job in-app messages can't do, reaching people who aren't in your product, with each email sent on a trigger and stopped once the user has done what it asks.
By Selman Gökçe
Article · 5 min read
Which of The 5 In-App Survey Types Are Best For You?
Five in-app survey types cover most product questions: NPS (likelihood to recommend, 0 to 10), CSAT (satisfaction with one interaction, usually 1 to 5), CES (how easy a task was), product-market fit (how disappointed users would be without the product) and the welcome survey (who signed up and why). Multiple choice and rating scales are question formats, not survey types.
By Renk Mert
Article · 5 min read
Building User Trust: 5 Key Factors for SaaS & Online Services
Building user trust in a SaaS product comes down to five factors: strong security, clear privacy practices, reliable performance, responsive support and transparent pricing. Users test each one at specific onboarding moments, such as the signup form, a permission prompt, connecting their data or entering a card for a trial, so show the proof right there.
By Aysenur Zaza
Article · 5 min read
B2B User Onboarding: Best Practices for Long-term Customer Retention
B2B user onboarding best practices start with who you're onboarding: in a B2B account, the buyer, the admin who sets the product up and the end users who never saw the demo need different first steps. Give each role its own flow, track seat activation per account, and check how your onboarding tool counts users before you scale.
By Suay Çakırca
Article · 5 min read
How to Onboard Customers Quickly with Maximum Engagement
To onboard customers quickly, cut everything that stands between signup and the first useful result, and move the rest to after it. Keep the first-run flow short: the first-run tours and checklists we've collected from Upwork, Proton VPN, Figma, Notion and Asana run three to five steps. Checklists and short tours then carry the rest.
By Selman Gökçe
Article · 6 min read
How to Create User Stories for Onboarding - 5 steps
User stories for onboarding describe each step of a new user's first days from their side: "As a [type of new user], I want [goal] so that [reason]." Write separate stories for the person who creates the account and for the teammates they invite, and give each story acceptance criteria your team can test before release.
By Hilal Yıldırım
User Onboarding · 4 min read
Customer Onboarding Ideas: Innovative Approaches for Better Retention
Five customer onboarding ideas work for most products: AI assistants for round-the-clock answers, video and interactive content, self-service help, in-app feedback and personalised onboarding. Each fills a different gap. One has changed since 2023: as of October 2026, some AI assistants are billed per outcome, with Intercom charging from $0.99 for each Fin AI Agent outcome.
By Ece Cakanel
Article · 6 min read
Client Onboarding in Financial Services and Accounting - Best Practices
Client onboarding in financial services and accounting has two layers: the checks a firm must run, such as identity verification and anti-money-laundering reviews, and the experience the client goes through around them. Compliance owns the checks. The experience, explaining each request, showing progress and guiding clients through portals and software, is what you can design so clients don't stall.
By Serra Alban
Article · 5 min read
E-Commerce User Onboarding: Tips to Boost Sales & Retention
E-commerce onboarding introduces new customers to your store and keeps going after the first order, which is where sales and retention are won: a faster second checkout, recommendations based on what they bought, review requests after delivery and a loyalty programme they understand. Marketplace sellers and B2B buyers need in-account guidance too.
By Renk Mert
Article · 6 min read
Onboarding UX Writing - 10 microcopy examples from top onboarding flows
Onboarding UX writing is the microcopy that guides new users: welcome lines, tooltip text, button labels, error and empty-state messages. Good onboarding copy names the action, says what happens next and, where it helps, how long it takes, like Notion's "Take the 20 second survey" button. Every example below is quoted from a screenshot.
By Suay Çakırca
Article · 5 min read
7 Steps to Successful User Onboarding Automation
User onboarding automation is guidance that starts on its own when a user does, or fails to do, something in your product: a welcome flow at sign-up, a tooltip at a known sticking point, an email when setup stalls. Automate the touches that are the same for every user, and keep people for the ones that need judgement.
By Selman Gökçe
Article · 5 min read
How to Conduct User Testing with User Onboarding in Mind - 8 steps
User testing for onboarding means watching people who have never seen your product try to reach its first value, without help. Run small rounds of about five fresh participants, give them one realistic goal, and note where they stall. Testing tells you why users drop; funnel analytics, including onboarding tools' own reports, only tell you where.
By Aysenur Zaza
Article · 6 min read
Customer Onboarding Analytics 101 - how to measure and optimize for success
Customer onboarding analytics is the tracking and analysis of what new customers do between sign-up and regular use, to find where they drop off and why. It needs three things: a tracking plan of named events, a product analytics tool for funnels and cohorts, and your onboarding tool's own reports on flows and checklists.
By Aysenur Zaza
Article · 5 min read
Social Proof in Customer Onboarding - Where It Helps and How to Use It
Social proof in customer onboarding works when it answers the doubt a new customer has at that exact step: logos and user counts at signup, testimonials from similar customers at the plan picker, ratings before payment. Place it where your analytics show drop-off, keep every number true and dated, and test it, because stale or irrelevant proof costs trust.
By Selman Gökçe
Product Tour · 7 min read
10 Steps to Create the Best Onboarding Videos with Examples
An onboarding video is a short clip that shows new users one task in a product, placed where they need it: a welcome modal, a tooltip, the help centre or a welcome email. The clips in our examples run from 17 seconds to just over a minute; for "where do I click?", an interactive walkthrough usually works better.
By Hilal Yıldırım
User Onboarding · 8 min read
What Exactly is Software Product Onboarding and Why Should You Care?
Software product onboarding is the guidance that takes a new user from signup to the first result the product exists for. Typeform, Vidyard and Paperform, recorded in 2022, followed one sequence: setup questions, a first object, then a task-based tour. Two ended the tour at publishing or sharing; the tours ran from three steps to about ten.
By Selman Gökçe
Tooltips · 6 min read
What are Onboarding UX Patterns and How Should They Be Used?
Onboarding UX patterns are reusable interface solutions for teaching new users a product: tours, tooltips, hotspots, checklists, welcome screens, empty states. Pick one by the job: point at an element, tell users something, ask them something, or teach a sequence. Most products combine a short tour with contextual help shown later.
By Serra Alban
Tooltips · 7 min read
Getting Started with Customer Onboarding
Customer onboarding is the process that takes a paying customer from signup or contract to regular, independent use of your product. It overlaps with user onboarding but adds what paying customers need: a named owner, a plan tied to their goals and a hand-over to support. Done well, it's the first lever you have on retention.
By Hilal Yıldırım
Tooltips · 7 min read
7 Best Practices of Mobile App Onboarding
Mobile app onboarding is the set of screens, prompts and in-context tips that take a new user from first open to the first action that shows an app's value. On a phone that means fewer words per screen, permissions asked in context, and an onboarding tool that runs inside native iOS and Android apps, which many web-first tools don't.
By Selman Gökçe
Product Tour · 8 min read
What Is an Aha Moment and How Is It Vital for Your Growth
An aha moment is the point where a new user first feels what your product does for them, like recording a first video or holding a first meeting. In your data it's one action with a count and a time window, and onboarding's job is to get new users to it before they lose interest.
By Renk Mert
User Onboarding · 7 min read
What Is Product Adoption and How Do You Increase It for Success
Product adoption is the point where a user makes your product part of their routine, repeating its core action because it gets them a result. You can test it with one rule, such as doing the core action in three of their first four weeks, and track it with adoption rate, time to first key action and first-use rate.
By Serra Alban
Product Tour · 6 min read
8 Different Types of User Onboarding UX You Should Know
The types of user onboarding are the UX patterns a software product uses to guide people: product tours, walkthroughs, checklists, tooltips, hotspots, feature guides, announcement modals and banners. They fall into three groups: first-run onboarding for a user's early sessions, contextual onboarding for the moment a user needs help, and announcement onboarding for existing users.
By Serra Alban
Product Tour · 6 min read
UX/UI Hotspots - A Key Part of Your User Onboarding Flows
A UX hotspot is a small marker, usually a pulsing dot, placed on one part of an interface to invite a click without blocking anything. Clicking it opens a tooltip. Use a hotspot for optional discovery, not for required steps, and stop the pulse within five seconds, which is the threshold WCAG sets for moving content.
By Selman Gökçe
Product Tour · 7 min read
What Is Digital Adoption and How Can It Help Your Business Grow?
Digital adoption is the point where employees or customers use software well enough to get the outcome it was bought for. Digital adoption solutions, or DAPs, add guidance such as walkthroughs and tooltips inside that software. As of October 2026, the enterprise DAPs we review sell by quote, while customer onboarding tools publish prices from $240 a month.
By Renk Mert
User Onboarding · 8 min read
What Is the Product Adoption Curve and How Is It Important?
The product adoption curve is a bell curve of when five groups take up a new product: innovators (2.5%), early adopters (13.5%), early majority (34%), late majority (34%) and laggards (16%). Everett Rogers drew it in 1962 by slicing adoption times at standard deviations from the average; Geoffrey Moore added the chasm in 1991.
By Hilal Yıldırım
User Onboarding · 7 min read
Ways to Improve a User Onboarding - 14 best practices
The user onboarding best practices that hold up are the ones you can check: one activation goal per flow, a signup of about three steps, a checklist of five or six tasks, and short tours users can skip. Most real flows in our inspirations library, from Netflix to Calendly, sit inside those numbers.
By Hilal Yıldırım
Product Tour · 7 min read
8 User Onboarding Metrics You Have to Track for Better Results
User onboarding metrics measure how new users move through your product's first steps: churn, stickiness, session length, completion time, checklist completion, feature adoption, feedback and early retention. Each needs a fixed event, denominator and window: the same 200 finished checklists read as 50% or 20% depending on what you divide them by.
By Selman Gökçe
User Onboarding · 8 min read
20 Customer Onboarding Software to Help You Boost Early Retention
Customer onboarding software covers several kinds of tool: project portals that run a high-touch implementation with the client, in-app guidance that lets customers set up alone, and forms that collect what you need. Pick by whether your customer can start without your team. As of October 2026, five of the eight in-app tools here sell by quote.
By Suay Çakırca
Article · 7 min read
Contextual Onboarding - definition, examples, guidelines
Contextual onboarding teaches a feature at the moment and place a user needs it, instead of in an up-front tour. In practice, "the right moment" is a trigger the product can detect: a first visit to a screen, a click on a feature, an empty state or a slower path than necessary. Each hint stays short: one to three steps.
By Suay Çakırca
User Onboarding · 7 min read
12 Best User Onboarding Software to Improve User Experience
User onboarding software adds product tours, checklists, tooltips and surveys inside your product, so new users reach value without a call. As of October 2026, entry plans priced by monthly active users cost $240 to $349 a month, depending on billing, for 1,000 to 2,000 users, while Userlane quotes every plan.
By Suay Çakırca
Article · 8 min read
What Is Progressive Onboarding? (+Examples)
Progressive onboarding is a way of teaching a product in layers: new users learn only what their first task needs, and every further tooltip, checklist step or tip appears when their own actions make it relevant. It replaces the up-front product tour with short, triggered lessons and suits products with many features or complex workflows.
By Aysenur Zaza
Article · 6 min read
Optimize Your Customer Onboarding Experience in 7 Steps
To optimise the customer onboarding experience, set measurable goals, learn who your customers are, keep the flow short, add interactive guidance, then collect feedback, test and repeat. Onboarding software handles the in-app part: as of October 2026, Appcues starts at $3,600 a year, UserGuiding at $249 a month billed yearly, and WalkMe and Pendo quote on request.
Article · 6 min read
Onboarding UI - 7 examples and 4 quick tips for success
Onboarding UI is the set of interface patterns that introduce a product to new users: welcome screens, sign-up questions, tours, tooltips, checklists and designed empty states. Each fits one moment and has a natural size limit, such as three or four intro slides, one sentence per tooltip, or four to five checklist tasks.
By Ece Cakanel
Article · 7 min read
Advanced Guide to Creating Personalized Onboarding Experiences - 5 Steps
Personalised onboarding tailors what each new user sees to their goal, role or experience, usually from one to three questions at sign-up plus their behaviour afterwards. The rule that makes it work: ask only questions whose answers change the next screen, checklist or tour, make each one skippable, and keep personalising from what users do.
By Aysenur Zaza
Article · 8 min read
Onboarding Tours - How to Create Them & 4 Examples
An onboarding tour is the first-run sequence that takes a new user from the welcome screen to their first key action, usually through a welcome modal, a question or two, a short product tour and a checklist. Build onboarding tours in code, with an open-source library or with a no-code tool; the right route depends on who will edit them.
By Aysenur Zaza
Article · 6 min read
10 Effective Ways to Improve Your UX Onboarding
To improve UX onboarding, fix two moments: the first session and the weeks after. G2 reviews of onboarding tools show why: Userpilot, Chameleon and Appcues are most praised for being easy to use, yet "learning curve, hard-to-find settings" ranks among their top complaints. Welcome screens, progress and short tours handle day one; tooltips, hotspots and help handle the rest.
By Suay Çakırca
Article · 6 min read
Time-to-Value: the #1 metric to focus on for reducing customer onboarding time
To reduce customer onboarding time, measure time-to-value (TTV): the days from signup, or contract signature, to the customer's first meaningful result. Track the median for each monthly cohort, then split every onboarding into time spent working and time spent waiting. Waiting, on you or on the customer, is the part you can cut without removing anything customers need.
By Suay Çakırca
Article · 7 min read
4 Metrics and KPIs to Measure Customer Onboarding
Customer onboarding metrics measure how well a new paying account, not a single user, gets from signed contract to regular use. Track four at the account level: time to first value from kickoff, retention of each onboarded cohort, Net Promoter Score and customer satisfaction, and run an onboarding survey to explain what the numbers show.
Article · 7 min read
6 Ways Companies Use UI Announcement Modals to Inform
A UI modal is a window that opens over an app and blocks everything behind it until the user acts or closes it. Use an announcement modal only when the news concerns the whole product or needs a decision now; for one button or one screen, a tooltip, slideout or banner interrupts less.
By Renk Mert
Tooltips · 7 min read
What Are App Onboarding Screens And How to Create One
An app onboarding screen is a full-screen or near-full-screen step that introduces a mobile app before or during first use. Good flows are short: in the examples here, Notion used four screens, Pinterest three and TikTok two plus an overlay. Each screen carries one idea, shows progress and offers a way to skip.
By Serra Alban
Product Tour · 6 min read
How to Create the Best Product Onboarding Checklists (4 Examples)
A product onboarding checklist is the in-app task list a new user ticks off on the way to their first result. The well-built ones keep to four or five tasks, start with one already done, tick each task when the user actually does it, and let people hide the list and come back to it later.
By Selman Gökçe
Product Tour · 7 min read
7 Steps in the New Customer Onboarding Process Explained
The new customer onboarding process runs in seven steps: marketing, signup or first contact, a product walkthrough, the aha moment, a checklist for next steps, feedback, and a hand-over to ongoing support. Each step works only when it has a named owner, a time window and a signal that tells you it's done.
By Selman Gökçe
User Onboarding · 7 min read
What is Website Onboarding and How to Do It Right
Website onboarding is how a site or web app guides first-time users from sign-up to their first success, through a short sign-up, a brief tour, checklists and help users can reopen. Build it with an open-source library or buy a no-code tool: in October 2026, entry plans of tools we review cost about $240 to $350 a month.
By Renk Mert
Article · 10 min read
15 User Onboarding Metrics & KPIs For Product Teams to Follow
Onboarding KPIs for product teams are the numbers that tie user onboarding to business results: trial-to-paid conversion, time to value, activation, retention, churn, satisfaction, support load and upsell. Each one needs an exact formula, a fixed time window, an owner and a target set from your own baseline, with outside benchmarks only where a source exists.
By Aysenur Zaza
Article · 7 min read
Top 9 Free User Onboarding Software: A Complete Guide
Free user onboarding software comes in three forms: a free plan with limits, an open-source library your developers build with, or a paid tool's free trial. As of October 2026, only Pendo, iorad and Stonly list a free plan among the 18 onboarding tools whose pricing we read, and each caps something different: users, privacy or guide views.
By Hilal Yıldırım
Article · 5 min read
Onboarding vs. Training vs. Orientation - What are the Main Differences?
Orientation, onboarding and training differ in scope and length. Orientation is a one-time welcome, usually on day one; onboarding is the weeks-to-months process of integrating a new hire, and orientation is its first step; training builds specific job skills and continues for the whole of an employee's time at the company.
By Hilal Yıldırım
Tooltips · 8 min read
16 User Onboarding Mistakes to Avoid to Keep Churn Low
The most common user onboarding mistakes are long copy, no clear goal, one giant tour, no checklist and no easy way to get help. The pattern shows even in onboarding software: "learning curve, hard-to-find settings" is a top-three complaint for 11 of the 13 tools whose G2 reviews we read in October 2026.
By Serra Alban
Product Tour · 7 min read
What Successful User Onboarding Looks Like
Successful user onboarding gets new users to their first real value, their activation event, quickly and keeps them coming back. Measure it with activation rate first, then time to value and completion rate. A flow that users complete without activating has failed, however good its completion rate looks.
By Renk Mert
Tooltips · 4 min read
Who Owns User Onboarding (hint: there is no user onboarding specialist)
No single team owns user onboarding; product, growth, marketing, sales and customer success each own a part of it. What works is one accountable champion for the activation metric, usually product or growth in a product-led company and customer success or sales in a sales-led one, with the other teams owning the pieces they already run.
By Hilal Yıldırım
User Onboarding · 8 min read
What Are Tooltips in Web Design + 14 Examples to Set Yours Up
A tooltip is a small message anchored to one screen element that explains it. Hover tooltips appear when you point at or focus an element; onboarding tooltips are shown by the product, with a short title, a sentence and a button. In the 11 onboarding tooltips we measured, the body ran 33 to 106 characters.
By Selman Gökçe
Product Tour · 7 min read
6 Steps to Create a Product Tour to Perfect User Onboarding
A product tour is a short in-app walkthrough that takes new users from sign-up to the product's first real value. Build one in six steps, starting from your aha moment, and keep it short: in nine tours from our inspirations library, length runs from 3 steps to 14, and six of the nine stay at seven or fewer.
By Selman Gökçe
Tooltips · 6 min read
What Is (New) Feature Onboarding and How to Build One for Success
New feature onboarding introduces a new or changed feature to people already using your product, inside the product. Size it to the change: a one-step tooltip or hotspot for a small improvement, a two- to five-step tour for a new feature, and a short tour plus a way back to the old version for a redesign.
By Hilal Yıldırım
Product Tour · 7 min read
Guide to Onboarding User Flows + 3 Amazing Examples
An onboarding user flow is the sequence of screens, prompts and tasks that takes a user from sign-up to the product's first real value: usually a sign-up form, a welcome step, a short tour and a checklist. Three real flows, from GatherContent, 15Five and Squarespace, show how differently those stages can be ordered.
By Selman Gökçe
User Onboarding · 10 min read
5 Great (and Awful) User Onboarding Experiences to Set an Example
Good and bad user onboarding differ less in how many patterns they use than in whether the first guidance follows the user's first task. In five flows recorded in 2021 (Spotify, Frase, UiPath, Calendly and Genially), the weakest offered no guidance or toured the screen layout; the best started users on a real, prefilled task.
By Hilal Yıldırım
Product Tour · 5 min read
What is User Onboarding? (the REAL definition with examples)
User onboarding is the process of helping the people who use a software product reach its value, then keep reaching it as they adopt more of it. Most definitions run it from signup to the first 'aha' moment; in practice it starts at a user's first contact with the product and continues with every feature you ship.
By Serra Alban
User Onboarding · 6 min read
3 Steps to Efficiently Onboard New Users
To onboard new users, find out what each one came to do, design the first session around that goal, then build the flow from patterns that fit each moment. The test for every step is simple: if a signup question doesn't change what the user sees next, or a tooltip doesn't move them toward their goal, cut it.
By Selman Gökçe
