Having stressed the importance of the process, this article will be talking about the top customer onboarding software that will help you achieve user engagement through great customer education, understanding of user behavior, and an onboarding process that follows a phenomenal product experience.
Let’s get to know these amazing tools and take a closer look at their benefits, key features, and basic pricing information.
1- GuideCX
GuideCX Best Features
- Detailed analytics
- Unlimited guest invites
- Team scheduling
- Email automation
GuideCX Pricing
You can reach out to the platform via the contact form on their website to come up with custom pricing, but here's a screenshot of the other plans that are provided, anyway.
2- Appcues
Appcues Best Features
- Flows
- NPS
- Checklists
- Events Explorer
Appcues Pricing
Appcues has 3 pricing plans:
- The Essentials Package starts at $249/month when billed annually with 2500 MAU.
- The Growth Package starts at $879/month when billed annually, again at 2500 MAU.
- The Enterprise Package doesn’t have a set pricing, you need to get a custom quotation.
3- Jotform
Jotform Best Features
- Online forms
- Advanced sharing options
- Drag & drop app builder
- color schemes and layouts
Jotform Pricing
Jotform comes with three different plans; Bronze, Silver, and Gold.
The Bronze Pricing Plan:$24/month with 25 forms and 1.000 monthly submissions
The Silver Pricing Plan: $29/month with 100 forms and 10.000 monthly submissions
The Gold Plan: $79/month with unlimited forms and 100.000 monthly submissions
4- UserGuiding
UserGuiding Best Features
- Interactive product tours
- Hotspots
- Tooltips
- Onboarding checklists
UserGuiding Pricing
- 14-day free trial (no credit card required)
- Basic Plan: $69/month when billed annually for up to 2500 MAU
- Professional Plan: $299/month when billed annually for up to 20000 MAU with unlimited guides
- Custom Quotation Available for Larger Companies
5- Typeform
Typeform Best Features
- Unlimited forms and surveys
- Templates and integration availabilities
- Data export options
Typeform Pricing
Basic – $25/month (billed annually)
Plus – $50/month (billed annually)
Business – $83/month (billed annually)
Typeform has three separate plans, which are Basic, Plus, and Business.
The Basic plan is for 25 USD per month with up to 100 responses, while the Plus plan is for double price and with 1.000 responses per month.
The Business plan is 83 USD per month with 10.000 responses per month.
6- SurveySparrow
This tool lets all sizes of businesses create and share fun in-app surveys through numerous channels and comes with built-in automation, making it all much easier. With a chat-like experience, SurveySparrow offers an engaging feedback collection process. You can also choose the survey type you like - classic, chat, NPS, 360 degree, or offline surveys.
SurveySparrow Best Features
- Actionable insights
- Customer journey map
- Executive dashboard
SurveySparrow Pricing
The tool offers a free version in which you can create up to 10 questions and receive up to 100 responses per month.
Nonetheless, if you wish to go for more advanced features, there are paid plans that you can choose from starting at 19 dollars per month.
7- WalkMe
WalkMe Best Features
- AB Testing
- Activity Dashboard
- API
- Asset Library
WalkMe Pricing
With WalkMe, you can customize your own plan, including and excluding the features you wish, and your pricing will shape according to your preferences.
This customer onboarding platform also offers a Basic Plan in which you have access to basic online support, three walk-throughs, and 300 assists per month; the pricing information is not available until you fill in the registration form but according to Nickelled, WalkMe costs around $2.40-$2.50 per user per month.
8- Stepshot
Stepshot is an application that lets you build amazing tutorials with great ease and with just a few clicks. The software, at its core, is a tool that captures moments on the screen and then offers a visual experience through which users can follow different steps. With a single mouse click, you can take screenshots, add titles and descriptions to them, and convert them into PDF, Word, and more.
Stepshot Best Features
- Single screenshot capturing
- Image annotating
- Ease of use while exporting to PDF
- Compatibility with Windows and Mac
Stepshot Pricing
- Free trial available (no credit card required)
- SaaS version not available, free to use on desktop.
9- Whatfix
Whatfix Best Features
- Automatic Targeting
- Condition-Based Walkthroughs
- Simple Analytics
Whatfix Pricing
Custom quote pricing model
10- Pendo
Pendo Best Features
- In-app walkthroughs
- Guides
- Custom messaging
Pendo Pricing
Pendo offers four separate plans that you can choose from according to your needs and expectations.
You can get started for free with up to 1,000 monthly active users. Or you can go for the plans ”Team”, ‘‘Pro” or ”Enterprise”. Here’s what they all include:
11- Stonly
Stonly Best Features
- Permission management
- Perfomance monitoring
- Reporting and analytics
- Knowledge Base
Stonly Pricing
Stonly has 4 pricing tiers at the moment:
- Basic(Free Forever) Plan: Free forever with 1000 monthly guide views and 5 guides, with advertisements from Stonly.
- Starter Plan: $61/month with 2500 monthly guide views, 30 guides, and access to core features.
- Business Plan: $124/month with 4000 monthly guide views, unlimited guides, and additional VIP features.
- Custom Enterprise Plans: Additional Enterprise features with increased usage limits, but you need to contact Stonly for a custom quote.
12- Walnut
Walnut Best Features
- Behavior Tracking
- Activity Dashboard
- Customizable Templates
- Usage Tracking
Walnut Pricing
Walnut doesn’t provide a fixed price. However, you can contact their sales team to get a custom quote according to your needs.
Walnut gives custom quotations according to your needs and doesn’t have fixed pricing plans.
13- Crumble
Crumble is a simple yet effective platform that enables you to create engaging speech bubbles on your website to demonstrate and inform the visitor about the product's functionality and key features/benefits. For simple products or single-page sites, Crumble can turn out to be super useful since it's easy to use and implement. It also comes free to use and takes much less time to master.
Crumble Best Features
- Visually appealing bubbles
- Feature tours
Crumble Pricing
Crumble is free to use.
14- Candu
Candu Best Features
- Event-driven checklist
- Ready-to-use templates
- Analytics and dashboard
- Event-tracking
Candu Pricing
Candu offers a free trial and a free version that is quite similar to their paid option.
- Personal – free (maximum 1,000 MAUs)
- Start – $49/month/1,000 MAUs (maximum 10,000 MAUs)
- Enterprise – custom (unlimited MAUs)
15- Helppier
Helppier is one of the most brilliant customer onboarding tools that lets you create in-app messages, product tours, and NPS surveys. This platform's primary qualifications are its customization and ready-to-go templates. Being able to choose from numerous templates that are available for different use cases, Helppier users are provided with a great variety of opportunities.
Helppier Best Features
- Product tours
- Contextual tooltips
- Integrating knowledge bases
- Performance tracking
Helppier Pricing
- Free Trial available for 14 days, no credit card information required.
- Standard plan: $39/month for up to 1000 MAU, $99/month for up to 10.000 MAU, 2 months for free if paid annually.
- Tailor-made plan: custom-made plan, talk to sales for a price.
16- Product Fruits
Product Fruits Best Features
- Product tours
- Hints (hotspots and tooltips)
- In-app announcements
- Feedback and NPS surveys
Product Fruits Pricing
- Growing Plan 1: $59/month on annual payment, up to 1.500 users/month
- Growing Plan 2: $159/month on annual payment, up to 5.000 users/month
- Growing Plan 3: $259/month on annual payment, up to 10.000 users/month
- Growing Plan 4: $359/month on annual payment, up to 20.000 users/month
- Growing Plan 5: $459/month on annual payment, up to 50.000 users/month
- Enterprise Plan: Custom quote
17- Hopscotch
Hopscotch is a great onboarding tool that specializes in keeping your users focused and guiding them to the ''Aha!'' moments that eventually and naturally lead to conversions. With the help of numerous key features like interactive product tours, customer segments, tooltips, in-app messages and a dozen of customization opportunities, you product team can educate your users about the product and let them become successful and long-time clients.
Hopscotch Best Features
- Interactive product tours
- Tooltips
- In-app messages
- Segmentation
Hopscotch Pricing
- Starter $99/month with up to 3,000 monthly users
- Growth $249/month with up to 20,000 monthly users
- Enterprise - customized usage & plans
18- Userlane
Userlane Best Features
- Interactive Product Walkthroughs
- Simple Analytics
Userlane Pricing
Custom quote pricing model
19- Simpo
Simpo is a user onboarding product that can be used by many teams including sales, marketing, customer support, and customer service. With Simpo, you can build and enhance your in-app announcements, NPS and feedback surveys, product walkthroughs, and knowledge base articles - all of which are critical in improving the first time interaction between your services and your users.
Simpo Best Features
- Activity Dashboard
- Alerts/Notifications
- Asynchronous Learning
- Audience Targeting
- Content Creation
Simpo Pricing
Simpo has 3 pricing levels:
- They offer a 14-day free trial,
- The Starter Package starts from $250/month, with no clear MAU limit,
- The Pro Package is $250/month, again, with no clear MAU limit,
- The Enterprise plan doesn’t have a set pricing, and you need to contact their sales deptarment for pricing information.
20- Pageguide.js
PageGuide is an interactive for web page elements that works through using jQuery and CSS3. The tool offers developers and teams the capability of seamlessly creating product tours since it's a part of a solid library that's primarily used by many current product owners for the purpose of educating and guiding users.
Pageguide.js Best Features
- Product Tour creation library
Pageguide.js Pricing
Free of charge
