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15 Best User Onboarding Software to Improve User Experience

User onboarding is the first essential step of the user journey that defines the relationship between your users and the service you offer. It’s all about making sure that your users become capable of making the most of your product, so they turn into loyal, long-lasting, and happy customers. It's basically the primary goal of user onboarding.
Category
User Onboarding
Written by
Suay Çakırca
Published on
August 27, 2022

This article aims to list the best user onboarding tools that will help you obtain user satisfaction through a great user onboarding process. Let’s get to know these powerful tools and take a closer look at their benefits, their wide variety of features, and pricing.

Having stressed the importance of proper user onboarding, this article aims to list the best user onboarding tools that will help you obtain user satisfaction through a great user onboarding process. 

Let’s get to know these powerful tools and take a closer look at their benefits, their wide variety of features, and pricing.

1- Appcues

Appcues  is one of the greatest user onboarding platforms that enable you to create personalized onboarding experiences with minimum effort and time spent - making your whole user onboarding process seamless and more effective than ever.

What makes Appcues really special is that it is one of the first names that people became familiar with when it came to ''user onboarding experience.''

Before the tool, it was mostly high-tech people who were able to build an onboarding guide - and it was still nothing special. 

 

In that sense, Appcues manages to go beyond the rules by providing a no-code product that specializes in personalized onboarding experiences. And it soon went viral. 

They also offered numerous new content -mostly onboarding elements and user feedback tools- to their audiences such as checklists and tooltips.

 

Appcues Best Features

  • Personalized Onboarding Flows
  • Easy to use UI
  • In-app communication
  • Product tours 
  • Feedback from users

 

Appcues Pricing

  • The Essentials Package starts at $249/month when billed annually with 2500 MAU.
  • The Product Growth Package starts at $879/month when billed annually, at 2500 MAU.
  • The Enterprise Package doesn’t have stable pricing, you need to get a custom quotation.

 

2- Intercom

Intercom is an amazing onboarding software that enables teams to connect with potential customers in order to maintain efficient engagement at all the stages of the customer journey. It mainly functions as a business messaging and communication application that focuses on engagement.  

Being a part of product marketing, this software uses conversational marketing by offering a chatbot on their welcoming page. 

 

Intercom Best Features

  • Powerful management tools
  • Numerous integrations
  • Online business messenger

 

Intercom Pricing

Intercom offers four different pricing plans for different purposes, one of them is for very small businesses, and the other three are for ''most businesses''.

Starter plan – from $79/mo

Conversational Support – get a demo

Conversational Customer Engagement – get a demo

Conversational Marketing – get a demo

 

3- UserGuiding 

UserGuiding is a no-code user onboarding platform that achieves to create a great boost in adoption and a reduction in churn. Thanks to the platform's interactive walkthroughs, key features, and many in-app elements, it becomes so much easier for businesses to enhance each step of their personalized onboarding flows while practicing Aha moments seamlessly.  

 

UserGuiding Best Features

  • Interactive Product Tours,
  • User Guides,
  • Onboarding Checklists,
  • Feature Highlights,
  • NPS Surveys,
  • In-App Messages.

 

UserGuiding Pricing

  • 14-Day Free Trial
  • Basic: $69/month
  • Professional: $299/month

 

4- Userpilot 

Userpilot is a cloud-based platform that is primarily designed for product managers and customer success teams to enable them to onboard real users and boost product adoption and user engagement through an in-app user onboarding experience. 

With a wide range of features like tooltips, NPS surveys, checklists, and an interactive walkthrough, I should probably mention that Userpilot comes with a slightly fat price, though.

 

Userpilot Best Features

  • Interactive Walkthroughs
  • Tooltips
  • Checklists
  • Resource Centers
  • NPS surveys
  • Basic analytics

 

Userpilot Pricing

  • 14-day free trial for trial users
  • Growth Plan: $249/month for up to 2500 MAU
  • Enterprise Plan: $749/month for up to 2500 MAU

 

5- Userflow

Userflow is a code-free, easy-to-use, and customizable digital adoption tool primarily known for having the greatest in-app analytics.  

With its invaluable insights and a wide variety of features, Userflow provides its segment users with detailed data and actionable insights on each user persona without requiring any integration.

However, if the user wishes, the software, of course, comes with integration opportunities as well as a different price.

Userflow Best Features

  • Interactive walkthroughs
  • Checklists
  • Tooltips and Hotspots
  • NPS surveys.

 

Userflow Pricing

  • Free 14-day trial
  • Startup plan: $200/month when billed annually, includes a single checklist, unlimited flows, and 3.000 MAU.
  • Pro plan: $600/month when billed annually, includes NPS surveys, unlimited flows, and 10.000 MAU
  • Enterprise plan: customized pricing

 

6- Userlane

Userlane is again a code-free user adoption software that functions as an overlay on many digital platforms and applications. This tool captures on-screen actions and provides its active users with the opportunity to create interactive content that acts as a guide throughout the onboarding process. 

Though simple for employee training and product tours, Userlane might not be the strongest option for advanced user onboarding.

 

Userlane Best Features

  • Interactive Product Walkthroughs
  • Simple Analytics

 

Userlane Pricing

Custom quote price plans. 

 

7- Intro.js

Intro.js is an open-source library that enables businesses and product teams to create great product tour modals as part of their customer onboarding process. It's easy to use, and its simplicity helps teams develop and advance onboarding for their products every day! The platform also provides numerous ways to configure the product onboarding and personalize each step of the tour that's created.

 

Intro.js Best Features

  • Product Tour creation library
  • Official Support
  • Code Review

 

Intro.js Pricing

This tool is completely free unless you wish to use it for commercial projects. If you do, here's how it goes:

  • Starter Pack without official support for $9.99,
  • Business Pack with a month of official support and code review for $29.99,
  • Premium Pack with a whole year of official support, unlimited projects, and code review for $99.99.

 

8- Chameleon

Chameleon is a user-friendly ERP software that enables you to control, track, and manage your business. At its core, it's basically a centralized union that functions as a service to all your departments and teams - allowing you to spend more efficient time growing your business rather than trying to cope with use cases and operations.  

 

Chameleon Best Features

  • Interactive walkthroughs
  • Tooltips
  • Hotspots
  • Checklists
  • A/B testing 

 

Chameleon Pricing

  • Free trial available for 14 days
  • Startup Pricing Plan: $279/month for 2000 MAU, 
  • $753/month for 15.000 MAU, including three app surveys, and three launchers, without A/B testing.
  • Growth plan: $599/month for 2000 MAU, $999/month for 15.000 MAU, including unlimited product experience and A/B testing.

 

9- HelpHero

Helphero is a brilliant customer onboarding tool that's both easy to use and budget-friendly. With this tool, you're able to create, preview and edit your product tours, with real-time data - without needing to leave the app experiences. All without code.  

You can also customize the tours you create - feel free to change the text, colors, and layout to find out whatever suits the bests your app. 

 

HelpHero Best Features

  • A/B Testing
  • Checklists
  • Product Tours 

HelpHero Pricing

  • 14-day free trial
  •  $55/month (2 months for free if paid annually) for up to 1000 MAU.
  •  $115/month (2 months for free if paid annually) for up to 2500 MAU.
  •  $179/month (2 months for free if paid annually) for up to 5000 MAU.
  •  $249/month (2 months for free if paid annually) for up to 10.000 MAU
  •  $299/month (2 months for free if paid annually) for up to 20.000 MAU
  • More than 20.000 MAU: Custom plan. 

10- Shepherd

Shepherd is a basic JavaScript library that enables you to guide and assist your active users through an educational tour of your app. Thanks to its simple user interface, creating these guided user journeys have never been easier for businesses within their web applications. It also works seamlessly on both desktop and mobile applications alike. 

Shepherd Best Features

  • Accessibility - full keyboard navigation support and focus trapping.
  • Customizable
  • Ready to go framework

Shepherd Pricing

No matter what your product usage purpose is, Shepherd is free of charge. 

11- Iorad

Just like Userlane, Iorad gets a screen recording of actions, however, there is a slight difference. It does not offer this capture as an interactive tour but leaves it as a step-by-step video instead. This way the product tour feels more like a PowerPoint presentation when it's played. It can also be defined as a basic multipurpose product tutorial creation software.

Iorad Best Features

  • Video and Audio Product Tours
  • Video Tutorials

Iorad Pricing

This software is free if you need it for personal use. In other cases the pricing information is as follows:

For personal use:

  •  free for personal use.

For business use:

  • Starter plan: $200/month with an additional $15 for one additional creator.
  • Pro plan: $500/month with an additional $20 for each additional creator.
  • Company plan: $3200/month with an additional $40 for each additional creator.
  • Enterprise plan: custom quote for personalized needs.

For educational purposes:

  • Educators plan: $10/month for school teachers and university professors.
  • Institution plan: up to 80% off for school districts and universities. 

12- Pageguide.js

Pageguide.js is a smart software for web page elements that also acts as an interactive walkthrough and responsive guide using jQuery and CSS3. It primarily works great for single-page applications and static and dynamic pages. It's easy to work with and provides a personalized experience throughout the process. It also comes free of charge - making it an even better option for those looking for a budget-friendly software service. 

Pageguide.js Best Features

  • Product Tour creation library

 

PageGuide.js Pricing:

Free of charge

13- Conpass

Conpass is a great customer experience automation platform that enables businesses to enhance the CX of their digital product or website. With this tool, it becomes super easy to improve feature adoption, receive and gather customer feedback, and automate the whole customer experience thanks to the in-app elements such as interactive guides, app messages, NPS, and micro surveys.

Conpass Best Features

  • Activity Dashboard
  • Alerts/Notifications
  • User Behavior Tracking
  • Campaign Analytics

 

Conpass Pricing

  • Free Starter Plan: Free forever only for the NPS feature.
  • Engagement PlanR$342/month for up to 400 MAU in addition to unlimited interactive content.
  • Customer Experience Plan: R$478/month for up to 400 MAU and unlimited interactive content + additional indicators and analytics features.

 

14- Usetiful

Usetiful is a brilliant SaaS product that lets businesses create interactive product adoption tours with ease. With this tool, you'll be able to create checklists, hotspots, feature update alerts, and product tours - all without a single code. All this will allow you to make use of numerous features within a single tool, and increase product adoption just like that! 

 

Also, the Marketplace page on their website makes it easy to find relevant tools (free and paid) to even further improve your business without hours of research.

’Usetiful is easy to set up and customize (we had to change its style to support RTL languages), and even non-techy people managed to add online tours to the web app we’re building for our nonprofit.’’

Usetiful Best Features

  • Product tours
  • Onboarding checklists

Usetiful Pricing

  • Free version available (only 1 tour and up to 2000 assists)
  • 14-day free trial 
  • Plus Plan: €29/month for up to 5000 assists
  • Premium Plan: €99/month for up to 20.000 assists
  • Enterprise Plan: Contact required

15- Toonimo

Toonimo is a great onboarding software that enables you to onboard your users with audiovisual content. With voiceovers, audio material, and visualized guides, onboarding users has never been more fun! This tool can be used for almost anything; you can increase your conversion rates, come up with scripts according to your needs, and more. 

 

Toonimo Best Features

  • Real human voice guidance
  • Rich media effects
  • Step-by-step Walkthroughs
  • Customer service editor

 

Toonimo Pricing

  • Toonimo charges $7200/year, which translates to $600/month.
  • If you require additional seats, the price goes up accordingly.  
  • Free trial available. 

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