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Prices checked 19 Oct – 3 Nov 20266,688 G2 reviews readHow we review →
Both build in-app guidance and measure how people use software, and reviewers praise both for ease of use and support. They differ in who they're built for and how they sell: Userpilot is a product growth platform for SaaS teams, priced by monthly active users with its entry price on the page, while WalkMe guides employees or customers across web, desktop and mobile apps and quotes both of its versions.
By Yağmur Çiftçi · Published 22 Oct 2026 · Updated 4 Nov 2026 · How we compared
UserOnboarding Academy isn't owned by Userpilot, WalkMe or any other tool compared here. No vendor reviewed this page before publication.
Userpilot
$299 / mo
entry price, Starter, up to 2,000 MAUs and 3 seats; the page does not say whether this is billed monthly or annually
Choose Userpilot if
WalkMe
Custom quote
entry price, Both offerings (for employees and for customers) are 'Get a quote'
Choose WalkMe if
Pick Userpilot if you're a SaaS team improving onboarding in your own product and want to see the price up front: Starter is $299 / mo for up to 2,000 MAUs, and Growth, from $849 a month, adds funnels and retention, session replay, email, A/B testing and localization. Pick WalkMe if you need to guide employees across many applications, including SAP GUI and your own native iOS and Android apps, or want Discovery's company-wide view of web-app usage: its employee version covers all of these, but neither version has a printed price, billing unit or trial.
Reviewers praise both for ease of use (590 of the 1,022 Userpilot reviews we read, 252 of the 583 WalkMe reviews) and for support (437 and 217), and both name the learning curve as their top complaint (270 and 152). They differ on the rest: Userpilot's analytics is praised in 419 reviews against WalkMe's 113, while WalkMe is praised for employee and internal-software adoption in 165 against Userpilot's 4. WalkMe reviewers more often report flows breaking when the underlying app changes (39 against 11), the tool slowing the app (27 of 583 against 26 of 1,022) and slow support responses (50 against 15); Userpilot reviewers more often fault reporting depth (185 against 40).
UserpilotA product growth platform for SaaS teams: in-app flows plus product analytics, priced by MAUs.
Userpilot builds flows, spotlights, banners, embeds and checklists, with NPS surveys and usage trends on every plan. Growth adds the resource center, other in-app surveys, funnels, retention and paths, event autocapture, session replay, email, A/B testing and localization. Native iOS and Android support is on Enterprise or an add-on on Growth.
Our Userpilot reviewWalkMeA digital adoption platform for employee and customer software across web, desktop and mobile, sold by quote.
WalkMe sells one platform in two versions. Both include step-by-step guidance, onboarding tours, tooltips and pop-ups, the WalkMe Menu, surveys with branching, analytics with funnels and paths, auto-translated localization and a Mobile Native SDK. The employee version adds Discovery, workflow automation, pre-configured templates, real-time collaboration, UI Intelligence and WalkMe for SAP GUI. Behavioural segments are capped at 10 per system, each up to 50,000 users.
Our WalkMe reviewUserpilot figures read on userpilot.com 19 Oct 2026; WalkMe figures read on walkme.com 19 Oct 2026.
| Userpilot | WalkMe | |
|---|---|---|
| Priced by | Monthly active users (MAUs) | Not listed |
| Free plan | Not listed | Not listed |
| Free trial | 14-day free trial, no credit card required | Not listed |
| Entry price | $299 / mo, Starter, up to 2,000 MAUs and 3 seats; the page does not say whether this is billed monthly or annually | Custom quote, Both offerings (for employees and for customers) are 'Get a quote' |
| Plans | Starter, Growth, Enterprise | WalkMe Digital Adoption Platform (for employees), WalkMe Digital Adoption Platform (for customers) |
| What the plans change | MAU range, seats, segments, data retention and features | Employee or customer version; the employee version adds Discovery, automation and SAP GUI |
| Usage limits printed | Starter: 2,000 MAUs, 3 seats, 10 segments | 10 behavioural segments per system, up to 50,000 users each |
| Next plan up | Growth: from $849 / mo, 2,000 MAUs included, up to 100,000 | No tiers listed |
| Add-ons | On Growth: HubSpot, Salesforce, warehouse sync, bulk import and export, native mobile | Not listed |
Userpilot's $299 / mo buys Starter: up to 2,000 MAUs, 3 seats, up to 10 segments and 1 year of data retention; the page doesn't say whether that's billed monthly or yearly, or what happens above the MAU range. WalkMe's pricing page prints no price, currency, tier or billing unit for either version: both are 'Get a quote'. Of the reviews we read, 73 of 1,022 Userpilot and 36 of 583 WalkMe reviews criticise the price or plan structure.
| Capability | Userpilot | WalkMe |
|---|---|---|
| Step-by-step tours | Included | Included |
| Product analytics | Trends on every plan; funnels, retention and paths from Growth | Funnels, paths, events and custom dashboards in both versions |
| Session replay | Growth plan and up | Not listed |
| A/B testing | Growth plan and up | Not listed |
| Native mobile apps | Enterprise; add-on on Growth | Mobile Native SDK, both versions |
| Desktop apps | Not listed | WalkMe Menu; SAP GUI in the employee version |
| Company-wide app usage | Not listed | Discovery, employee version |
Feature by feature
A tick means the vendor’s pages list the feature on every plan or name no plan; text names the plan or version they put it on. A dash means the pages we read don’t mention it, which is not proof the product lacks it. “Only differences” keeps the features just one of the two lists.
| Feature | Userpilot | WalkMe |
|---|---|---|
| Experiences | ||
| Product tours | Included | Employee and customer versions |
| Checklists | Included | Employee and customer versions |
| Resource center | Growth plan and up | Employee and customer versions |
| Localization | Growth plan and up | Employee and customer versions |
| Custom CSS and themes | Growth plan and up | Not listed |
| Tooltips and hotspots | Included | Employee and customer versions |
| Modals and banners | Included | Employee and customer versions |
| Workflow automation | Not listed | Employee version |
| Feedback | ||
| In-app surveys | All plans (NPS); Growth plan and up (surveys) | Employee and customer versions |
| Targeting and analytics | ||
| Segmentation and targeting | Included | Employee and customer versions |
| Product analytics | All plans (trends); Growth plan and up (advanced) | Employee and customer versions |
| Session replay | Growth plan and up | Not listed |
| A/B testing | Growth plan and up | Not listed |
| Event tracking | All plans (programmatic events); Growth plan and up (labeled, custom and autocaptured events) | Employee and customer versions |
| App discovery | Not listed | Employee version |
| AI | ||
| MCP server | Included | Included |
| AI content creation | Growth plan and up (AI guides builder) | Employee and customer versions |
| AI insights | Growth plan and up | Employee and customer versions |
| AI assistant | Not listed | Employee and customer versions |
| Platforms and channels | ||
| Mobile apps | Enterprise; add-on on Growth | Employee and customer versions |
| Growth plan and up | Not listed | |
| Push notifications | Enterprise; add-on on Growth | Not listed |
| Web apps | Included | Employee and customer versions |
| Desktop apps | Not listed | Both versions (Menu); employee version (SAP GUI) |
| Integrations | ||
| CRM integrations | Enterprise; add-on on Growth | Included |
| Analytics integrations | Included | Included |
| Support tool integrations | Included | Included |
| API and webhooks | Growth plan and up | Employee and customer versions |
| Data warehouse integrations | Enterprise; add-on on Growth | Not listed |
| Identity provider integration | Not listed | Included |
| Data integrations | Not listed | Employee and customer versions |
| Security and admin | ||
| SSO | Enterprise | Employee and customer versions |
| Data hosting | Growth plan and up | Employee and customer versions |
| Compliance | Included | Included |
| Roles and permissions | Enterprise | Employee and customer versions |
From Userpilot's and WalkMe's own pages (pricing, product, integrations and help-center pages), checked 3 Nov 2026. Userpilot's pricing page lists flows, spotlights, banners and embeds under in-app engagement without describing them; embeds are counted in the Product tours row.
Userpilot| Area | Strength | Limitation |
|---|---|---|
| Pricing | Prices printed for Starter ($299 / mo) and Growth (from $849 a month), with a 14-day trial that needs no credit card. | The page doesn't say whether prices are billed monthly or yearly, or what happens over the MAU range; Enterprise is a quote. |
| Analytics | Trends on every plan; funnels, retention, paths, event autocapture and 5,000 session replays a month on Growth. Analytics is praised in 419 of the 1,022 reviews we read. | Reporting and analytics depth is also the third most-named complaint (185), and Starter keeps 1 year of data. |
| Platforms | Native iOS and Android support, mobile analytics and mobile push notifications are listed. | Only on Enterprise or as a Growth add-on, and the pages we read don't mention desktop apps. |
| Reviews | Ease of use (590 of 1,022 reviews read), the support team (437) and flow types (431) lead the praise. | The learning curve is the most-named complaint (270 of 1,022). |
WalkMe| Area | Strength | Limitation |
|---|---|---|
| Pricing | The page lists in detail what each version includes, from analytics and AI authoring to SSO, 2FA and US or EU data centers. | No prices, tiers, billing unit or trial; 36 of the 583 reviews we read criticise the price or plan structure. |
| Platforms | A Mobile Native SDK for native and hybrid iOS and Android apps, the WalkMe Menu on desktop, and SAP GUI support in the employee version. | Behavioural segments are capped at 10 per system, each up to 50,000 users. |
| Employee adoption | Discovery shows company-wide web-app usage down to the user; 165 of the 583 reviews we read praise it for employee and internal-software adoption. | Flows breaking when the underlying app changes come up in 39 of the reviews we read, and slowing the app in 27. |
| Reviews | Ease of use (252 of 583 reviews read), flow types (228) and the support team (217) lead the praise. | The learning curve (152), missing features (97) and editor friction (87) are the most-named complaints. |
Userpilot4.6
1,023 reviews on G2 · read 3 Nov 2026
Reviewers most often praise ease of use (590 of 1,022 reviews), the support team (437), the flow types such as tours, tooltips and checklists (431) and analytics (419). The criticisms named most are the learning curve and hard-to-find settings (270), missing features (204) and reporting and analytics depth (185), while 135 reviews name no dislike.
G2’s star split
G2 counts a 4.5 with the 5-star reviews.
Where the reviews we read came from
Praised for
Criticised for
135 of 1,022 name no dislike at all.
1,022 of the 1,023 reviews on G2, every one its filters let us reach, each read and tagged by an AI model against a fixed list of themes. Written 2018–2026; 168 in the year before 3 Nov 2026.
4.5/5 17 Jun 2025
PraiseEasy to use
“The learning curve is minimal - within minutes I was already building my first onboarding flows.”
Organic · Userpilot review on G2: “Over a year with Userpilot: A tool that truly simplifies onboarding”
5.0/5 5 Aug 2026
PraiseFlow types: tours, tooltips, checklists, modals
“It's great for onboarding new users and new customers because of the flows and checklists, which help them get comfortable with the system at their own pace, even before the actual onboarding process.”
Organic · Userpilot review on G2: “Empowers User Training with Ease, Room for Easier Solution Building”
4.5/5 29 May 2026
PraiseAnalytics and product insights
“I use it to identify my power users, and when I see heavy in-app usage, I reach out and speak with them directly.”
Organic · Userpilot review on G2: “Out-of-the-Box Analytics Packed With Actionable Insights”
3.0/5 10 Aug 2026
ComplaintLearning curve, hard-to-find settings
“Simple foundational processes like setting up categories involve a lot of trial and error, as the documentation often lacks clear guidance.”
Organic · Userpilot review on G2: “Steep Learning Curve, Needs Better Documentation”
4.5/5 30 Apr 2026
ComplaintReporting and analytics depth
“The built-in NPS views are useful for a quick read, but anytime I want to do real analysis I end up exporting the data to another tool.”
Organic · Userpilot review on G2: “Fast, No-Code In-App Walkthroughs and NPS Surveys for Rapid Releases”
5.0/5 15 May 2026
ComplaintMissing features
“It doesn’t allow me to create a segment by uploading a CSV of user IDs.”
Organic · Userpilot review on G2: “Smooth, Design-System Banner Builder That’s Easy for PMs”
WalkMe4.5
583 reviews on G2 · read 3 Nov 2026
Of 583 reviews, the most praise goes to ease of use (252), walkthroughs, tips and other flow types (228) and the customer support and success team (217), followed by named results such as faster onboarding or fewer support tickets (190) and guiding employees through internal software (165). The most common criticisms are the learning curve (152), missing features (97) and friction in the editor (87), followed by bugs (55), support response times (50) and flows that break when the underlying app changes (39); 69 reviews name no dislike.
G2’s star split
G2 counts a 4.5 with the 5-star reviews.
Where the reviews we read came from
Praised for
Criticised for
69 of 583 name no dislike at all.
All 583 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2012–2026; 59 in the year before 3 Nov 2026.
4.0/5 16 Apr 2026
PraiseEasy to use
“I like the ease of building with WalkMe, as it allows me to quickly create a solution in a matter of minutes, which is much faster than typical development efforts.”
Organic · WalkMe review on G2: “Ease of Building, but Data Challenges”
4.0/5 26 Jan 2026
PraiseFlow types: tours, tooltips, checklists, modals
“It offers interactive, step-by-step guidance with balloons, highlights, and auto-advancing steps, helping users navigate complex tasks without leaving the app.”
Invited by G2 · Incentivized · WalkMe review on G2: “Transforms Digital Adoption with Proactive In-App Guidance”
4.0/5 4 May 2026
PraiseCustomer support and success team
“I always hear back from someone in a few hours, and they make sure there are no issues/questions before closing my ticket”
Invited by G2 for WalkMe · Incentivized · WalkMe review on G2: “Endless Possibilities Backed by Excellent, Responsive Support”
5.0/5 4 Jun 2026
ComplaintLearning curve, hard-to-find settings
“For straightforward Walk-Thrus it's approachable, but once you get into the Rules Engine, multi-condition segmentation, URL regex patterns, and JavaScript-based customizations, the complexity adds up fast.”
Invited by G2 for WalkMe · Incentivized · WalkMe review on G2: “The adoption layer every enterprise rollout actually needs”
5.0/5 23 Jun 2026
ComplaintMissing features
“One opportunity we see for WalkMe is the ability to tag items with specific labels, making it easier to filter and organize WalkMe content, especially for audits and overall management.”
Invited by WalkMe · Incentivized · WalkMe review on G2: “WalkMe’s Real-Time Guidance Elevates Our Customer Support”
4.5/5 14 Oct 2026
ComplaintBuilder or browser-extension friction
“WalkMe overall is amazing, however the editor dashboard lags at time and while creating pop-ups, which could be improved.”
Organic · WalkMe review on G2: “WalkMe enables better Control, Guidance, and Software Adoption”
Prices, plans and limits come from each vendor’s own pages, read on the dates below through a US browser session; nothing is taken from memory or from other review sites. Userpilot's were re-checked against screenshots of its live pricing page 19 Oct 2026. WalkMe's were re-checked against screenshots of its live pricing page 19 Oct 2026.
Userpilot on G2: 4.6 / 5 from 1,023 reviews, read 3 Nov 2026. 1,022 of the 1,023 reviews on G2, every one its filters let us reach, each read and tagged by an AI model against a fixed list of themes.
WalkMe on G2: 4.5 / 5 from 583 reviews, read 3 Nov 2026. All 583 reviews on G2, each read and tagged by an AI model against a fixed list of themes.
Feature cells say “Not listed” when a vendor’s pages don’t mention the feature, not that it’s missing. Spotted something out of date? Write to hello@useronboarding.academy.
On printed prices it can't be settled: Userpilot shows Starter at $299 / mo for up to 2,000 MAUs and Growth from $849 a month, while WalkMe's pricing page shows no prices, tiers or billing unit for either version. Comparing them needs a WalkMe quote.
WalkMe sells a version for employees that adds Discovery (company-wide web-app usage down to the user), workflow automation, templates and SAP GUI support, and 165 of the 583 WalkMe reviews we read praise it for employee and internal-software adoption. Userpilot's pages describe a product growth platform for SaaS teams, and 4 of the 1,022 Userpilot reviews we read praise it for employee adoption.
WalkMe's pricing page lists a Mobile Native SDK for native and hybrid iOS and Android apps in both versions, a WalkMe Menu for web, mobile and desktop, and, in the employee version, support for SAP GUI for Windows (v7.70 and higher) and SAP Business Client. Userpilot lists native iOS and Android support on Enterprise and as an add-on on Growth; the pages we read don't mention desktop apps.
Userpilot puts trends on every plan and funnels, retention, paths, custom dashboards, event autocapture and session replay on Growth; analytics is praised in 419 of the 1,022 reviews we read, and its depth criticised in 185. WalkMe lists insights, flow analytics with funnels and paths, tracked events, custom dashboards and AI Insights in both versions; analytics is praised in 113 of its 583 reviews we read, and its depth criticised in 40.
Userpilot offers a 14-day free trial without a credit card; its pricing page lists no free plan. WalkMe's pricing page lists neither a free plan nor a trial: its options are 'Get a quote', 'Request a quote' and 'Request a demo'.
Userpilot is rated 4.6 out of 5 from 1,023 reviews and WalkMe 4.5 from 583, as read on 3 Nov 2026. We read all 583 of WalkMe's and 1,022 of Userpilot's 1,023, every one G2's filters let us reach. 987 of the Userpilot reviews we read were organic, while 464 of the WalkMe reviews were invited by WalkMe or by G2 on its behalf; the source chips above show the split.
We read each vendor's pricing and integrations pages on 19 Oct 2026 and recorded only what they state, then had an AI model read G2 reviews of both (all 583 of WalkMe's, and 1,022 of Userpilot's 1,023, every one G2's filters let us reach) and tag each against a fixed list of themes. The method section above lists every page and date.
