UserGuiding
Best for a like-for-like switch, knowledge base included · On the shortlist
- Entry price
- $249 / moStarter, monthly equivalent, billed yearly (or $349 / mo billed monthly) · Up to 2,000 MAUs
- Free plan
- Not listed
- Billed by
- Monthly active users (MAUs)
UserGuiding covers the same ground as Product Fruits (tours, hotspots, checklists, a resource center, banners, a knowledge base with product updates, and an AI assistant) and adds surveys and NPS on every plan. Starter is $249 / mo billed yearly, or $349 / mo billed monthly, for up to 2,000 MAUs.

- Why pick UserGuiding over Product Fruits
- The learning curve comes up in a smaller share of its reviews: 78 of the 782 we read, against 59 of the 259 Product Fruits reviews
- Surveys and NPS on Starter; Product Fruits starts them on Pro
- Session replay, no-code event tracking and built-in A/B testing on Growth ($499 / mo billed yearly); Product Fruits runs A/B tests through an external tool
- A 30-day money-back guarantee, and teams under contract with another tool get UserGuiding free until that contract ends
- Features to evaluate
- Knowledge base on userguiding.com (opens in a new tab)All plans; private versions Growth plan and up
- In-app surveys on userguiding.com (opens in a new tab)All plans
- Session replay on userguiding.com (opens in a new tab)Growth plan and up
- A/B testing on userguiding.com (opens in a new tab)Growth plan and up
- AI assistant on userguiding.com (opens in a new tab)All plans (Starter lists 'All Adoption Features + AI Assistant')
- Keep in mind
- Starter caps live content tightly: 15 guides, 10 hotspots, 1 checklist, 1 survey and 1 resource center, with 3 seats and 10 segments
- Custom CSS, localization and a private knowledge base start on Growth; Product Fruits lists custom CSS on every plan
- Over the MAU quota, guides stop showing until the quota is raised, where Product Fruits keeps flows running
- No native mobile apps, per its own FAQ
- Missing features (182 of the 782 reviews we read) and styling limits (99) are its most-named complaints
- What its G2 reviewers say
Praised for
- Easy to use456/782 reviews
- Flow types: tours, tooltips, checklists, modals310/782 reviews
- Customer support and success team298/782 reviews
Criticised for
- Missing features182/782 reviews
- Styling limits99/782 reviews
- Builder or browser-extension friction95/782 reviews
All 782 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2019–2026.
Our UserGuiding review · Pricing read on userguiding.com checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026




