Pendo
Best for deeper analytics and native mobile SDKs, with a free plan to start · On the shortlist
- Entry price
- Custom quoteQuote based on MAUs and plan features · Free plan available (Pendo Free, up to 500 MAUs)
- Free plan
- Pendo Free, up to 500 MAUs
- Billed by
- Monthly active users (MAUs) plus the functionality in the plan
Pendo is a product-analytics platform with in-app guides for web and mobile apps. Analytics is the theme its reviewers praise most (1,393 of the 1,791 reviews we read, against 419 of 1,022 for Userpilot), and Pendo Free covers up to 500 MAUs.

- Why pick Pendo over Userpilot
- A free plan: product analytics, in-app guides and Pendo-branded NPS and roadmaps for up to 500 MAUs; Userpilot lists none
- SDKs for native iOS and Android, React Native, Flutter, SwiftUI and other frameworks on its mobile page; Userpilot's mobile engagement, native iOS and Android included, is an add-on on Growth and part of Enterprise
- On paid plans, going over the MAU limit doesn't stop anything, per its pricing FAQ; Userpilot's page doesn't say what happens
- Features to evaluate
- Product analytics on pendo.io (opens in a new tab)All plans, including Free
- Product tours on pendo.io (opens in a new tab)All plans, including Free (pricing page)
- Mobile apps on pendo.io (opens in a new tab)Not stated
- Session replay on pendo.io (opens in a new tab)Core and Ultimate; add-on on Base
- In-app surveys on pendo.io (opens in a new tab)Pendo-branded NPS on Free; NPS, PMF and CSAT on Ultimate, and as an add-on on Base and Core
- CRM integrations on pendo.io (opens in a new tab)All plans (pricing page)
- Keep in mind
- Base, Core and Ultimate are priced on request, where Userpilot prints Starter and Growth
- Builder and feature-tagging friction is criticised in 306 of the 1,791 reviews we read (Userpilot: 104), the learning curve in 428 and reporting depth in 446
- Session replay is an add-on on Base; NPS and other surveys are add-ons on Base and Core
- Its support team is praised in 272 of the 1,791 reviews we read (Userpilot: 437)
- What its G2 reviewers say
Praised for
- Analytics and product insights1,393/1,791 reviews
- Flow types: tours, tooltips, checklists, modals862/1,791 reviews
- Easy to use720/1,791 reviews
Criticised for
- Reporting and analytics depth446/1,791 reviews
- Learning curve, hard-to-find settings428/1,791 reviews
- Missing features362/1,791 reviews
1,791 of the 1,827 reviews on G2, every one its filters let us reach, each read and tagged by an AI model against a fixed list of themes. Written 2016–2026.
Pendo vs Userpilot, compared in full · Our Pendo review · Pricing read on pendo.io checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026





