Stonly
Best for support teams that want branching help guides and a knowledge base · On the shortlist
- Entry price
- Custom quoteQuote based on guide views and team members · Free plan available (Basic: 400 guide views/mo, 5 guides)
- Free plan
- Basic: 400 guide views/mo, 5 guides
- Billed by
- Not listed; plans are sized by monthly guide views and team members
Stonly is a knowledge platform for customer service: interactive step-by-step guides with branching paths, a knowledge base and AI answers for customers and support agents, which can also run as guides and tours in web apps. After a 14-day trial, an account that doesn't upgrade drops to a Basic plan at no charge. Its knowledge base and in-app help are the theme reviewers praise most (96 of the 132 reviews we read).

- Why pick Stonly over iorad
- Its knowledge base and in-app help are praised in 96 of the 132 reviews we read, against 17 of iorad's 52
- Guides that offer choices, so each reader follows their own path, which the iorad pages we read don't mention
- Guides and tours that run in web apps on Small Business, where iorad lists in-app Live Mode only on Enterprise, in beta
- A 14-day trial of Small Business; iorad's pricing page lists no trial
- Features to evaluate
- Product tours on stonly.com (opens in a new tab)Small Business and Enterprise (unlimited guides and tours)
- Knowledge base on stonly.com (opens in a new tab)Small Business: 1 knowledge base; Enterprise: unlimited, including private
- Resource center on stonly.com (opens in a new tab)Not stated
- Localization on stonly.com (opens in a new tab)Multiple languages on both plans; auto-translate on Enterprise
- Product analytics on stonly.com (opens in a new tab)Small Business and Enterprise
- AI assistant on stonly.com (opens in a new tab)Enterprise lists 'AI Agents' (pricing page)
- Keep in mind
- No prices on its pricing page, where iorad prints every plan but Enterprise
- Its free Basic plan allows 400 guide views a month and 5 published guides, where iorad Free has unlimited public tutorials and learners
- Surveys, SSO and the Salesforce, Zendesk, Freshdesk and Front integrations are Enterprise only
- Missing features are its most-named complaint (45 of 132), and its G2 reviews end in December 2024, with none newer on G2
- What its G2 reviewers say
Praised for
- Resource center and in-app help96/132 reviews
- Easy to use92/132 reviews
- Customer support and success team46/132 reviews
Criticised for
- Missing features45/132 reviews
- Learning curve, hard-to-find settings22/132 reviews
- Styling limits16/132 reviews
All 132 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2021–2024.
Our Stonly review · Pricing read on stonly.com checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026



