WalkMe
Best for large enterprises that also want workflow automation, app discovery and SAP GUI support · On the shortlist
- Entry price
- Custom quoteQuote; pricing basis not stated
- Free plan
- Not listed
- Billed by
- Not listed
WalkMe is a digital adoption platform sold in two versions, for employees and for customers, both by quote. The employee version adds Discovery (company-wide web-app usage, down to the user), workflow automation and support for SAP GUI. 165 of the 583 reviews we read praise it for internal or employee adoption.

- Why pick WalkMe over Whatfix
- Discovery and SAP GUI support in the employee version, which the Whatfix pages we read don't mention, and workflow automation, which Whatfix's AI page offers only through Seek, an AI agent marked beta
- Internal adoption is praised in 165 of the 583 reviews we read (Whatfix: 115 of 563)
- Analytics is praised in 113 of the 583 reviews we read, against 76 for Whatfix
- Features to evaluate
- Workflow automation on walkme.com (opens in a new tab)Employee version
- App discovery on walkme.com (opens in a new tab)Employee version
- Desktop apps on walkme.com (opens in a new tab)Both versions (Menu); employee version (SAP GUI)
- Mobile apps on walkme.com (opens in a new tab)Employee and customer versions
- In-app surveys on walkme.com (opens in a new tab)Employee and customer versions
- AI insights on walkme.com (opens in a new tab)Employee and customer versions
- Keep in mind
- Its pricing page names no tiers, billing unit or trial; Whatfix at least states its pricing model, and its FAQ mentions a trial, though the link leads to a demo request
- The learning curve is the most-named complaint (152 of 583; Whatfix: 98), and 39 reviews say flows break when the app changes (Whatfix: 12)
- Support response time is criticised in 50 of the reviews we read, against 23 for Whatfix
- Behavioral segments are capped at 10 per system, with up to 50,000 users in each
- What its G2 reviewers say
Praised for
- Easy to use252/583 reviews
- Flow types: tours, tooltips, checklists, modals228/583 reviews
- Customer support and success team217/583 reviews
Criticised for
- Learning curve, hard-to-find settings152/583 reviews
- Missing features97/583 reviews
- Builder or browser-extension friction87/583 reviews
All 583 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2012–2026.
Our WalkMe review · Pricing read on walkme.com checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026



