Alternatives guide · 7 tools compared

Stonly alternatives: 7 tools worth a look

Stonly builds step-by-step guides that branch, and a knowledge base, for customers to self-serve and for support agents. Reviewers rate it 4.8 out of 5 on G2 and praise its knowledge base and in-app help above all. Reasons to look elsewhere include the missing features its reviewers name, the lack of a price to see without a call, and the help-desk integrations, surveys and SSO it lists on Enterprise only. Here are seven alternatives, each for a different need, with the facts read from their own pages.

By Yağmur Çiftçi · Published 4 Nov 2026 · How we chose

UserOnboarding Academy isn't owned by Stonly or any tool on this list. No vendor reviewed this page before publication.

Compare all 7 on price ↓Our Stonly review

Summarize with AI

ChatGPT Perplexity Claude Google AI Grok

Start with what needs to change

Three picks for three different needs

UserGuidingBest forin-app tours, checklists and a knowledge base at a printed priceIt builds tours, checklists and surveys beside a knowledge base and product-updates feed, and prints its prices ($249 / mo billed yearly for up to 2,000 MAUs), where Stonly prints none.$249 / mo · Free plan: Not listed
IntercomBest forteams that want the help center, inbox and AI agent in the same tool as their toursIts help center, shared inbox and Fin AI agent sit in the same platform as its product tours, and it prints its seat prices and the $99-a-month tours add-on, where Stonly prints none.$29 / mo · Free plan: Not listed
WhatfixBest forbuilding in-app help from your existing articles, across web, desktop and mobile appsContent aggregation builds in-app help from the articles already in your knowledge bases (2,000 on Standard, up to 50,000 on Premium), it sells plans for web, desktop and mobile apps, and its support team is the theme reviewers praise most (331 of 563).Custom quote · Free plan: Not listed

Stay with Stonly if your support team wants step-by-step guides that branch and a knowledge base, for customers and agents alike, and you'd like to start on a 14-day trial that leaves a Basic plan at no charge. Check Stonly's plans →

Stonly and its alternatives, price by price

Prices as each vendor shows them, checked 19 Oct 2026–3 Nov 2026. Each tool prices in its own unit, so entry prices buy different amounts. The rows follow the list’s order: the picks, then A–Z.

Tool	Entry price	Free plan	Billed by	G2	Consider it for
StonlyThe tool you’re replacing	Custom quoteQuote based on guide views and team members · Free plan available (Basic: 400 guide views/mo, 5 guides)Checked 19 Oct 2026 on stonly.com (opens in a new tab)	Basic: 400 guide views/mo, 5 guides	Not listed; plans are sized by monthly guide views and team members	4.8 (132)132 reviews read	Support guides and a knowledge base
UserGuidingOn the shortlist	$249 / moStarter, monthly equivalent, billed yearly (or $349 / mo billed monthly) · Up to 2,000 MAUsChecked 19 Oct 2026 on userguiding.com (opens in a new tab)	Not listed	Monthly active users (MAUs)	4.7 (782)782 reviews read	Tours plus a knowledge base, printed prices
IntercomOn the shortlist	$29 / moEssential, billed monthly (or $19 / mo billed yearly) · Per Full seat, at least 1 · + Proactive Support Plus add-on for product tours: $99 / mo, 500 messages included · + Fin AI Agent from $0.99 per outcomeChecked 3 Nov 2026 on intercom.com (opens in a new tab)	Not listed	Full seats per month, plus usage: Fin AI Agent outcomes and messaging channels (email campaigns, SMS, WhatsApp, phone)	4.5 (3,952)425 reviews read	Help center, inbox and tours in one
WhatfixOn the shortlist	Custom quoteQuote based on products and plans (a flat fee each) plus user licencesChecked 19 Oct 2026 on whatfix.com (opens in a new tab)	Not listed	Flat fee per product and plan, plus user licenses (employee-facing apps: users with access; customer-facing apps: MAUs)	4.6 (563)563 reviews read	In-app help from existing articles
Appcues	$3,600 / yearSpark, billed yearly · Up to 1,000 MAUs · Teams of 25 or fewer · + $250 one-time implementation feeChecked 19 Oct 2026 on appcues.com (opens in a new tab)	Not listed	Monthly active users (MAUs), number of installations and published experiences	4.6 (362)362 reviews read	In-app, email and push in one tool
iorad	$200 / moIndividual, billing period not stated · 1 creator, unlimited learners · Free plan available (Unlimited public tutorials)Checked 19 Oct 2026 on iorad.com (opens in a new tab)	Unlimited public tutorials	Tutorial creators (seats); unlimited learners, with no per-learner fees	4.7 (52)52 reviews read	Help-center tutorials, printed prices
Userflow	$300 / moEssentials, billed monthly (or $240 / mo billed yearly) · 1,000 MAUsChecked 19 Oct 2026 on userflow.com (opens in a new tab)	Not listed	Monthly active users (MAUs)	4.8 (125)125 reviews read	Unlimited seats, monthly billing
WalkMe	Custom quoteQuote; pricing basis not statedChecked 19 Oct 2026 on walkme.com (opens in a new tab)	Not listed	Not listed	4.5 (583)583 reviews read	Many apps, incl. SAP GUI and mobile

Stonly sizes its plans by monthly guide views and team members and prints no price; UserGuiding, Userflow and Appcues count monthly active users (2,000, 1,000 and 1,000 on their entry plans, with Appcues also counting installations and published experiences), iorad counts tutorial creators with unlimited learners, and Intercom counts Full seats plus messages beyond the 500 in its tours add-on. Whatfix adds user licences to a flat fee per product and WalkMe names no unit, so ask Stonly, Whatfix and WalkMe to quote for the same users and apps.

Why people look for Stonly alternatives

We read all 132 of Stonly's G2 reviews. Missing features are the most-named complaint, in 45 of the 132 reviews we read, such as saving drafts of published guides or mixing video and images, ahead of the learning curve (22), styling limits (16), builder friction (13) and reporting depth (11). Price is criticised in only 5, but the pricing page prints no prices or currency: Small Business, for companies with under 100 employees, offers a 'See Stonly in action' button and Enterprise 'Schedule a call'. A new account gets a 14-day trial of Small Business and, if it doesn't upgrade, drops to a Basic plan without being charged: 400 guide views a month, 5 published guides and 1 team member. Surveys, SSO and the Salesforce, Zendesk, Freshdesk and Front integrations are listed on Enterprise only, and none of the reviews is newer than December 2024.

4.8

132 reviews on G2 · read 3 Nov 2026

Reviewers most often praise the knowledge base and in-app help (96 of 132 reviews), then ease of use (92), the support team (46), named results such as fewer tickets (43) and the flow types (35). The criticism they name most is missing features (45 of 132 reviews), then the learning curve (22), styling limits (16) and builder friction (13); 25 name no dislike.

G2’s star split

5 stars117 reviews
4 stars14 reviews
3 stars1 reviews
2 stars0 reviews
1 stars0 reviews

G2 counts a 4.5 with the 5-star reviews.

Where the reviews we read came from

Organic 129
Invited by G2 3
Incentivized 4

Praised for

Resource center and in-app help96/132 reviews
Easy to use92/132 reviews
Customer support and success team46/132 reviews
Results: activation, adoption, fewer tickets43/132 reviews
Flow types: tours, tooltips, checklists, modals35/132 reviews

Criticised for

Missing features45/132 reviews
Learning curve, hard-to-find settings22/132 reviews
Styling limits16/132 reviews
Builder or browser-extension friction13/132 reviews
Reporting and analytics depth11/132 reviews

25 of 132 name no dislike at all.

All 132 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2021–2024; 0 in the year before 3 Nov 2026.

In reviewers’ words

Verified User in Computer Software small business
5.0/5 12 Feb 2024
PraiseResource center and in-app help
“I love the fact that I can put page-specific help content directly on the relevant page of our sites.”
Organic · Stonly review on G2: “Saves buckets of time”
Verified User in Financial Services small business
5.0/5 2 Nov 2023
PraiseEasy to use
“The product is simple to use. Have not been through training and I was able to build multiple guides in multiple languages in just a couple hours.”
Organic · Stonly review on G2: “Easy and fast”
Marco R. Principal Program Manager, enterprise
4.5/5 18 Sept 2024
PraiseCustomer support and success team
“Really like their customer support, they've always taken our requests seriously and provided an ongoing roadmap update on features we were requesting.”
Organic · Stonly review on G2: “Reliable, customer centric company”
Verified User in Computer Software small business
4.0/5 2 Jun 2023
ComplaintMissing features
“Another missing element that would be highly desired is a functional "draft/approve" process.”
Organic · Stonly review on G2: “Excellent methodical help system for SaaS products”
Verified User in Wine and Spirits small business
5.0/5 31 Aug 2023
ComplaintLearning curve, hard-to-find settings
“There is a learning curve to Stonly - there are so many features and if/or/but/and/not functions that it is difficult to wrap your head around it all at first.”
Organic · Stonly review on G2: “Build guides with advanced logic - without needing to be a coder!”
Verified User in Financial Services mid-market
4.0/5 11 Jan 2024
ComplaintStyling limits
“Lack of customization options - would like more types of guides/prompts and more customization (eg. upload own icons etc)”
Organic · Stonly review on G2: “Easy to use in-app guide platform”

The 7 alternatives in detail

The three picks come first, then the other 4 A–Z by name. A position is not a score.

UserGuiding

Best for in-app tours, checklists and a knowledge base at a printed price · On the shortlist

Entry price: $249 / moStarter, monthly equivalent, billed yearly (or $349 / mo billed monthly) · Up to 2,000 MAUs
Free plan: Not listed
Billed by: Monthly active users (MAUs)

UserGuiding builds product tours, hotspots, checklists, resource centers and in-app surveys for web apps, with a knowledge base and a product-updates feed in the same tool. Starter is $249 / mo billed yearly for up to 2,000 MAUs, and reviewers praise its ease of use more than anything else (456 of the 782 reviews we read).

UserGuiding's homepage, October 2026 — userguiding.com, October 2026

Why pick UserGuiding over Stonly: Printed prices for Starter and Growth ($499 a month billed yearly); Stonly prints none for either paid plan
In-app surveys and NPS on every plan, where Stonly lists surveys on Enterprise only
A 30-day money-back guarantee on top of the 14-day trial without a card; Stonly's pricing page lists no refund terms
Recent reviews: 286 of the 782 we read date from 2025 or 2026; Stonly's newest is from December 2024
Features to evaluate: Product tours on userguiding.com (opens in a new tab)All plans
Checklists on userguiding.com (opens in a new tab)All plans
Knowledge base on userguiding.com (opens in a new tab)All plans; private versions Growth plan and up
Resource center on userguiding.com (opens in a new tab)All plans
In-app surveys on userguiding.com (opens in a new tab)All plans
AI assistant on userguiding.com (opens in a new tab)All plans (Starter lists 'All Adoption Features + AI Assistant')
Keep in mind: Its pricing page lists no free plan for after the trial, where Stonly keeps a Basic plan at no charge
Starter caps active content at 15 guides, 1 checklist and 1 survey; Stonly's Small Business has unlimited guides and tours
Its pages list Intercom among its support-tool integrations but not Zendesk, Freshdesk or Front, and its FAQ says native mobile apps aren't supported
In-app help draws less praise (105 of the 782 reviews we read, against 96 of Stonly's 132), and styling limits are its second most-named complaint (99)
What its G2 reviewers say: Praised for
Easy to use456/782 reviews
Flow types: tours, tooltips, checklists, modals310/782 reviews
Customer support and success team298/782 reviews
Criticised for
Missing features182/782 reviews
Styling limits99/782 reviews
Builder or browser-extension friction95/782 reviews
All 782 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2019–2026.

UserGuiding vs Stonly, compared in full · Our UserGuiding review · Pricing read on userguiding.com checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026

Intercom

Best for teams that want the help center, inbox and AI agent in the same tool as their tours · On the shortlist

Entry price: $29 / moEssential, billed monthly (or $19 / mo billed yearly) · Per Full seat, at least 1 · + Proactive Support Plus add-on for product tours: $99 / mo, 500 messages included · + Fin AI Agent from $0.99 per outcome
Free plan: Not listed
Billed by: Full seats per month, plus usage: Fin AI Agent outcomes and messaging channels (email campaigns, SMS, WhatsApp, phone)

Intercom is a customer-service platform (a shared inbox, help center and its Fin AI agent) that also sends product tours, checklists and surveys. Tooltips and banners come with every plan; tours, checklists and surveys need the Proactive Support Plus add-on, $99 a month including 500 messages, on top of per-seat plans.

Intercom's homepage, October 2026 — intercom.com, October 2026

Why pick Intercom over Stonly: The help center, shared inbox and Fin sit in the same platform as product tours, which share their customer data, help-center content and reporting, according to its Outbound page
Prices where Stonly prints none: seats from $29 / mo on Essential billed monthly ($19 annually) to $139 on Expert, and the tours add-on at $99 a month
Tooltips and banners, live chat and in-app chats on every plan
A 14-day trial without a card that includes every add-on, product tours among them
Features to evaluate: Knowledge base on intercom.com (opens in a new tab)Essential (public), Advanced (private and multilingual), Expert (multibrand)
AI assistant on intercom.com (opens in a new tab)Fin on all plans at $0.99 per outcome; Copilot is a paid add-on
Product tours on intercom.com (opens in a new tab)Add-on: Proactive Support Plus, $99/mo including 500 messages
Checklists on intercom.com (opens in a new tab)Add-on: Proactive Support Plus, $99/mo including 500 messages (pricing page)
In-app surveys on intercom.com (opens in a new tab)Add-on: Proactive Support Plus, $99/mo including 500 messages (pricing page)
Tooltips and hotspots on intercom.com (opens in a new tab)All plans
Keep in mind: Tours, checklists and surveys need the Proactive Support Plus add-on ($99 a month for 500 messages, extra messages charged per unit) on top of at least one paid Full seat
Essential's $29 / mo billed monthly ($19 billed annually) is a new-customer price, against a list price of $39 ($29 annually)
No free plan after the trial, and the pages we read don't mention guides with branching paths; its Product Tours FAQ says tours don't work on mobile web or in mobile apps
G2 lists Intercom as Fin, its AI agent, so its 4.5 rating and 3,952 reviews cover the whole suite (inbox, help desk and Fin), not the tours alone
In the 425 of those reviews that mention its tours, onboarding, checklists, banners, tooltips or outbound messages, missing features (152) and price and plan structure (119) are the most-named complaints, and 373 of the 425 predate 2024
What its G2 reviewers say: Praised for
Flow types: tours, tooltips, checklists, modals310/425 reviews
Easy to use198/425 reviews
Results: activation, adoption, fewer tickets110/425 reviews
Criticised for
Missing features152/425 reviews
Price and plan structure119/425 reviews
Learning curve, hard-to-find settings66/425 reviews
We read 3,906 of the 3,952 reviews on G2; the 425 that mention product tours, onboarding, checklists, banners, tooltips or outbound messages were each tagged by an AI model against a fixed list of themes. Written 2015–2026. G2 now lists Intercom as Fin, its AI agent, so the rating and review count cover the whole suite (support inbox, help desk and Fin included), not only product tours.

Our Intercom review · Pricing read on intercom.com checked 3 Nov 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026

Whatfix

Best for building in-app help from your existing articles, across web, desktop and mobile apps · On the shortlist

Entry price: Custom quoteQuote based on products and plans (a flat fee each) plus user licences
Free plan: Not listed
Billed by: Flat fee per product and plan, plus user licenses (employee-facing apps: users with access; customer-facing apps: MAUs)

Whatfix guides employees or customers through web, desktop and mobile apps. Its Self Help widget gathers flows, videos and help articles inside the application, and content aggregation pulls in articles you already keep in knowledge-base repositories. Support is the theme its reviewers praise most (331 of the 563 reviews we read).

Whatfix's homepage, October 2026 — whatfix.com, October 2026

Why pick Whatfix over Stonly: Content aggregation builds in-app help from articles already in your knowledge bases: 2,000 on Standard, up to 50,000 on Premium
Plans for desktop apps (including Citrix and Azure Virtual Desktop), mobile apps, and Windows and Mac; Stonly's guides page says only that guides can surface in web or mobile apps through no-code triggers
Out-of-the-box surveys on Standard, its first web and desktop plan, where Stonly lists surveys on Enterprise
Exports content as videos, slide decks, articles, documents and PDFs to reuse in a knowledge base or an LMS
Features to evaluate: Resource center on whatfix.com (opens in a new tab)Not stated
Support tool integrations on whatfix.com (opens in a new tab)Standard and Premium (Web & Desktop DAP)
In-app surveys on whatfix.com (opens in a new tab)Standard: out-of-the-box surveys; Premium: custom surveys
Desktop apps on whatfix.com (opens in a new tab)Web & Desktop DAP plans (offline mode and virtual desktops on Premium only); DAP on OS is a separate plan
Mobile apps on whatfix.com (opens in a new tab)Separate mobile plan
Product analytics on whatfix.com (opens in a new tab)Standard included free with a Web & Desktop DAP plan; Premium sold separately
Keep in mind: No printed prices and no free plan: a flat fee per product and plan plus user licences, counted as MAUs for customer-facing apps
Standard is limited to 2 integrations and manual translation
Self Help is an embedded wiki inside the application; the pages we read don't describe a public help center like Stonly's knowledge base
Missing features (98 of 563) and the learning curve (98) are its most-named complaints, against 45 and 22 of Stonly's 132
What its G2 reviewers say: Praised for
Customer support and success team331/563 reviews
Easy to use237/563 reviews
Flow types: tours, tooltips, checklists, modals179/563 reviews
Criticised for
Missing features98/563 reviews
Learning curve, hard-to-find settings98/563 reviews
Builder or browser-extension friction67/563 reviews
All 563 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2015–2026.

Our Whatfix review · Pricing read on whatfix.com checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026

Appcues

Best for in-app flows plus email and push, with every feature on every plan

Entry price: $3,600 / yearSpark, billed yearly · Up to 1,000 MAUs · Teams of 25 or fewer · + $250 one-time implementation fee
Free plan: Not listed
Billed by: Monthly active users (MAUs), number of installations and published experiences

Appcues builds in-app flows, checklists, resource menus, banners and NPS surveys, and sends email and push from the same platform. Its pricing page says every plan includes every experience type, feature and integration; the one printed price is Spark, $3,600 / year for up to 1,000 MAUs and teams of 25 or fewer.

Appcues' homepage, October 2026 — appcues.com, October 2026

Why pick Appcues over Stonly: Every experience type, feature and integration on every plan, including NPS surveys and two-way syncs with Salesforce, HubSpot and Intercom; Stonly holds surveys and its Salesforce integration for Enterprise
Email and push notifications from the same tool as the in-app flows, which Stonly's pricing page doesn't list
A printed price for small teams on Spark, where Stonly prints none
Features to evaluate: Product tours on appcues.com (opens in a new tab)All plans
Resource center on appcues.com (opens in a new tab)All plans
In-app surveys on appcues.com (opens in a new tab)All plans
Email on appcues.com (opens in a new tab)All plans
Push notifications on appcues.com (opens in a new tab)All plans
CRM integrations on appcues.com (opens in a new tab)All plans
Keep in mind: Only Spark prints a price, plus a $250 one-time implementation fee; Start, Grow and Enterprise are quoted, and the trial starts with a sales call
Published experiences are capped by plan (10 on Spark and Start), where Stonly's Small Business has unlimited guides and tours
The pages we read describe Launchpads (in-app resource menus) but no knowledge base or help center
Missing features (102 of 362) and the learning curve (63) are the most-named complaints
What its G2 reviewers say: Praised for
Easy to use231/362 reviews
Builds flows without developers104/362 reviews
Customer support and success team103/362 reviews
Criticised for
Missing features102/362 reviews
Learning curve, hard-to-find settings63/362 reviews
Reporting and analytics depth55/362 reviews
All 362 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2016–2026.

Our Appcues review · Pricing read on appcues.com checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026

iorad

Best for turning click-throughs into help-center tutorials, at a printed price

Entry price: $200 / moIndividual, billing period not stated · 1 creator, unlimited learners · Free plan available (Unlimited public tutorials)
Free plan: Unlimited public tutorials
Billed by: Tutorial creators (seats); unlimited learners, with no per-learner fees

iorad records the steps you click through in a browser or desktop app and turns them into interactive tutorials for help content, training and onboarding. It prices per tutorial creator with unlimited learners: Free covers public tutorials, and Individual is $200 / mo for one creator.

iorad's homepage, October 2026 — iorad.com, October 2026

Why pick iorad over Stonly: Printed prices for every plan but Enterprise: Individual $200 / mo, Team $500 a month with one seat included; Stonly prints none
A free plan with unlimited public tutorials and learners and no time limit, where Stonly's Basic allows 5 published guides and 400 guide views a month
Direct integrations with Zendesk, Freshdesk and ServiceNow, without a plan named, and publishing to Salesforce Knowledge from Team; Stonly lists its help-desk integrations on Enterprise
A full refund if you ask within 30 days of purchase
Features to evaluate: Interactive tutorials on iorad.com (opens in a new tab)All plans, including Free (unlimited capture)
Capture apps on iorad.com (opens in a new tab)All plans, including Free
Learning modes on iorad.com (opens in a new tab)All plans, including Free
Tutorial libraries on iorad.com (opens in a new tab)Extension and widget libraries from Team; the Web Library holds 10 on Team and 20+ on Enterprise
Support tool integrations on iorad.com (opens in a new tab)Integrations with common apps on Free, per the FAQ; individual integrations aren't mapped to plans
Privacy and data masking on iorad.com (opens in a new tab)Private tutorials and data masking from Individual; Free tutorials are public
Keep in mind: Free tutorials are public; private tutorials start on Individual
It builds standalone step-by-step tutorials rather than in-app overlays, its pricing FAQ says; Live Guidance, its only in-app mode, is on Enterprise and marked beta, and the pages we read don't mention branching paths
Missing features (16 of 52) and friction capturing and editing tutorials (13) are the most-named complaints
26 of its 52 G2 reviews are seller-invited reviews posted on May 6 and 7, 2026
What its G2 reviewers say: Praised for
Easy to use46/52 reviews
Resource center and in-app help17/52 reviews
Employee and internal-software adoption16/52 reviews
Criticised for
Missing features16/52 reviews
Builder or browser-extension friction13/52 reviews
Learning curve, hard-to-find settings7/52 reviews
All 52 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2019–2026.

Our iorad review · Pricing read on iorad.com checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026

Userflow

Best for tours, surveys and a resource center with unlimited seats, billed monthly

Entry price: $300 / moEssentials, billed monthly (or $240 / mo billed yearly) · 1,000 MAUs
Free plan: Not listed
Billed by: Monthly active users (MAUs)

Userflow builds tours, checklists, tooltips, announcements, surveys and a resource center in web apps, with unlimited experiences and team members on every plan. Essentials is $300 / mo for 1,000 MAUs, or $240 a month billed yearly, and reviewers praise its ease of use more than anything else (99 of the 125 reviews on G2).

Userflow's homepage, October 2026 — userflow.com, October 2026

Why pick Userflow over Stonly: Unlimited team members on every plan, where Stonly's Small Business allows 5 and Basic 1
Printed prices, with monthly billing; Stonly prints none
In-app NPS, CSAT and custom surveys on every plan, where Stonly lists surveys on Enterprise
On Studio ($500 a month), an AI agent answers users' questions from your Intercom or Zendesk help center and launches the right flow
Features to evaluate: Product tours on userflow.com (opens in a new tab)All plans
Checklists on userflow.com (opens in a new tab)All plans
In-app surveys on userflow.com (opens in a new tab)All plans
Resource center on userflow.com (opens in a new tab)All plans
AI assistant on userflow.com (opens in a new tab)Studio plan and up
Support tool integrations on userflow.com (opens in a new tab)Studio plan and up
Keep in mind: No knowledge base of its own in the pages we read: the resource center gathers guides, FAQs and announcements, and the AI agent draws on an Intercom or Zendesk help center
The price covers 1,000 MAUs; more are sold in blocks of 1,000 from $40 a month
No free plan after the 14-day trial, and its help center says native iOS and Android apps aren't supported
Missing features (28 of 125) and price (16) are the most-named complaints
What its G2 reviewers say: Praised for
Easy to use99/125 reviews
Customer support and success team52/125 reviews
Builds flows without developers31/125 reviews
Criticised for
Missing features28/125 reviews
Price and plan structure16/125 reviews
Reporting and analytics depth15/125 reviews
All 125 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2020–2026.

Our Userflow review · Pricing read on userflow.com checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026

WalkMe

Best for guiding staff and customers across many apps, including SAP GUI and native mobile apps

Entry price: Custom quoteQuote; pricing basis not stated
Free plan: Not listed
Billed by: Not listed

WalkMe is a digital adoption platform sold in two versions, for employees and for customers, across web, desktop and mobile apps. Both list surveys with branching and a Mobile Native SDK; the employee version adds workflow automation, SAP GUI support and company-wide discovery of web-app usage. Ease of use is its most-praised theme (252 of the 583 reviews we read).

WalkMe's homepage, October 2026 — walkme.com, October 2026

Why pick WalkMe over Stonly: A Mobile Native SDK for native and hybrid iOS and Android apps, and the WalkMe Menu on desktop; Stonly's guides page says only that guides can surface in web or mobile apps through no-code triggers
Surveys with branching, in-app, by email or by anonymous link, in both versions, where Stonly lists surveys on Enterprise
Workflow automation, SAP GUI support and discovery of company-wide web-app usage in the employee version
115 of the 583 reviews we read date from 2025 or 2026; Stonly's newest is from December 2024
Features to evaluate: Product tours on walkme.com (opens in a new tab)Employee and customer versions
Resource center on walkme.com (opens in a new tab)Employee and customer versions
In-app surveys on walkme.com (opens in a new tab)Employee and customer versions
Mobile apps on walkme.com (opens in a new tab)Employee and customer versions
Workflow automation on walkme.com (opens in a new tab)Employee version
AI assistant on walkme.com (opens in a new tab)Employee and customer versions
Keep in mind: No prices, tiers, billing unit or trial on its pricing page, where Stonly offers a trial and a Basic plan
The learning curve is the most-named complaint (152 of 583), against 22 of Stonly's 132
Flows that break when the underlying app changes come up in 39 of the 583 reviews we read
Behavioural segments are capped at 10 per system, with up to 50,000 users each
What its G2 reviewers say: Praised for
Easy to use252/583 reviews
Flow types: tours, tooltips, checklists, modals228/583 reviews
Customer support and success team217/583 reviews
Criticised for
Learning curve, hard-to-find settings152/583 reviews
Missing features97/583 reviews
Builder or browser-extension friction87/583 reviews
All 583 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2012–2026.

Our WalkMe review · Pricing read on walkme.com checked 19 Oct 2026 · Features read 3 Nov 2026 · G2 reviews read 3 Nov 2026

Before you switch from Stonly

Stonly's guides branch, and none of the pages we read for the tools here describes guides that do (WalkMe's branching is in its surveys), so export each guide as a PDF, which Stonly's paid plans list, and rebuild its paths as separate flows or articles. Of the tools here, only UserGuiding (public on every plan, private from Growth) and Intercom (public on Essential, private on Advanced) list a knowledge base to move your articles into.

Save what you haveExport or screenshot every live flow, checklist and survey with its targeting rules, and note the events and integrations each one depends on.
Rebuild one real flowRecreate your most-used flow in the new tool with the same steps and audience, then check it on the browsers, screen sizes and languages your users have.
Follow the dataCheck that users are identified the same way, that the events your flows fire still arrive, and that your activation reports read the new tool's data.
Price it, then switchGet a quote for your real MAUs or seats, renewal included. Turn the old flow off only once the new one has passed, then cancel the old plan.

Also considered

Pendo, Userpilot and Chameleon: Onboarding and analytics tools for product teams: in-app help is praised in 93 of the 1,791 Pendo reviews we read, 96 of Userpilot's 1,022 and 23 of Chameleon's 364, against 96 of Stonly's 132.
Userlane and Apty: Digital adoption platforms for the business software a company's staff use, and neither prints a price. Whatfix and WalkMe cover that need on this list.
Nickelled: Its site now redirects to Omniplex Learning, and no page we read describes the product.

How we chose

How the list is ordered. The three picks come first, each for a different need; the other 4 follow A–Z by name. A position is not a score, and no tool paid to be listed or placed.

A tool is listed only once we've read its own pricing page and its G2 reviews. Prices, plans, trials and limits come from each vendor's pages, read through a US browser session on the dates shown with each entry; when a page prints no price, the entry says so.

For reviews, an AI model read every G2 review of each tool (for Intercom, every one G2's filters let us reach) and tagged each one against a fixed list of themes, the same for every tool. G2 lists Intercom as Fin, its AI agent, so Intercom's rating and review count cover the whole suite; of its reviews, we tagged only the 425 that mention product tours, onboarding, checklists, banners, tooltips or outbound messages. G2's overall rating and count sit beside our counts; we don't publish review scores of our own.

All 132 reviews on G2, each read and tagged by an AI model against a fixed list of themes.

FAQ

What is the best alternative to Stonly?

It depends on why you're leaving. For tours and a knowledge base at a printed price, UserGuiding; for a help center, inbox and AI agent beside your tours, Intercom; for in-app help built from your existing articles, Whatfix; for help-center tutorials at a printed price, iorad; for unlimited seats on a monthly plan, Userflow; for many apps including native mobile, WalkMe; for email and push alongside in-app flows, Appcues.

Is there a cheaper alternative to Stonly?

Stonly prints no price for Small Business or Enterprise, so there's no figure to compare against; its Basic plan costs nothing but allows 5 published guides and 400 guide views a month. Of the tools here, iorad's Individual is $200 / mo for one creator, Userflow's Essentials $300 / mo for 1,000 MAUs, UserGuiding's Starter $249 / mo billed yearly for up to 2,000 MAUs, and Appcues' Spark $3,600 / year for up to 1,000 MAUs. Intercom's tours add-on is $99 a month on top of per-seat plans. Each counts something different (creators, users or seats), so the prices buy different amounts.

Which Stonly alternative has a free plan?

Of the tools here, only iorad: its Free plan has unlimited public tutorials and learners with no time limit. Stonly itself keeps an account on a Basic plan at no charge after its 14-day trial. UserGuiding, Userflow and Intercom offer 14-day trials without a card, and Appcues a trial that starts with a call; Whatfix's FAQ mentions one, but its link opens a demo request, and the WalkMe pricing page lists neither a free plan nor a trial.

Which alternatives connect to Zendesk or Salesforce?

Stonly lists Salesforce, Zendesk, Freshdesk and Front on Enterprise. iorad lists direct integrations with Zendesk, Freshdesk and ServiceNow and publishes to Salesforce Knowledge from Team; Appcues lists two-way syncs with Salesforce, HubSpot and Intercom on every plan; and Userflow's Studio plan adds HubSpot and Salesforce and draws AI answers from a Zendesk or Intercom help center. UserGuiding lists Salesforce and Intercom, Whatfix and WalkMe list Salesforce integrations, and Intercom is a help desk itself.

Which alternatives include in-app surveys without an Enterprise contract?

Stonly lists surveys on Enterprise only. UserGuiding (1 active survey on Starter), Userflow and Appcues include them on every plan; Whatfix lists out-of-the-box surveys on Standard; WalkMe lists surveys with branching in both versions; and Intercom's need the Proactive Support Plus add-on.

Which alternative is best for guiding support agents and other staff?

Whatfix and WalkMe guide staff through web, desktop and mobile apps. Stonly itself is praised for internal use in 32 of its 132 reviews, and its integrations page describes agent guidance inside Zendesk, Salesforce, Freshworks and ServiceNow.

Which alternatives work in native mobile apps?

Stonly's guides page says guides can surface in web or mobile apps through no-code triggers, and names no plan or SDK for it. Appcues lists native iOS and Android, React Native, Flutter and Ionic apps on every plan, WalkMe lists a Mobile Native SDK for native and hybrid iOS and Android apps, and Whatfix sells a separate plan for mobile apps. UserGuiding's FAQ and Userflow's help center say native mobile apps aren't supported, and Intercom's Product Tours FAQ says tours don't work in mobile apps, though its add-on includes mobile carousels and push.

How did you pick these tools?

Each had to have a pricing page we could read and G2 reviews we could read and tag against the same themes as every other tool. G2 lists Intercom as Fin, so for Intercom we tagged only the reviews that mention its tours, onboarding, checklists, banners, tooltips or outbound messages. The method section above explains how the reviews were read.