Rated 4.8 stars by over 34 G2 users

Stonly

Stonly is a customer support tool that aims to empower users to self-serve using interactive step-by-step guides. Though Stonly is not the most feature-rich solution on the market, it offers different use cases and functions like interactive guides, knowledge bases, and help content.

Featured Features

We have compiled all the features that Stonly promises for you with details.
Interactive Guides
Interactive guidance helps users proactively learn about in-app capabilities.
Personalized Guidance
With tooltips and hotspots, users are easily guided in-app.
NPS and customer surveys
In-app surveys help keep users satisfied and collect data for feature updates.
Knowledge base
Interactive knowledge bases featuring gifs and media on how to do a certain task help users self-serve.
Stonly widget
A resource center type widget keeps support articles and other interactive elements available in-app.

Essentials

$
249
Per month
The essentials to provide your best work for clients.
For only 2500 users with annual billing.
3 user licenses
Standard pattern library, including NPS surveys
10 Track Events (click-to-track)
Email support

Professional

$
879
Per month
A plan that scales with your rapidly growing business.
For only 2500 users with annual billing.
10 user licenses
Advanced pattern library, including Checklists and Launchpad
Unlimited Track Events (click-to-track)
Customer Success Support

Essentials

$
299
Per month
The essentials to provide your best work for clients.
For only 2500 users with annual billing.
3 user licenses
Standard pattern library, including NPS surveys
10 Track Events (click-to-track)
Email support

Growth

$
879
Per month
A plan that scales with your rapidly growing business.
For only 2500 users with annual billing.
10 user licenses
Advanced pattern library, including Checklists and Launchpad
Unlimited Track Events (click-to-track)
Customer Success Support

Stonly Pricing

Starter

$99/month

Business

$199/month

Enterprise

Customized pricing, requires contact with sales
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Stonly is good for

Building an established knowledge base:
Thanks to Stonly’s unique take on knowledge bases, it is a good solution for building a standalone, modern knowledge base.

Support access from anywhere in-app:
Stonly’s Stonly widget is a great solution for in-app support, which really accentuates Stonly’s main use case, empowering users to self-serve.

Stonly is bad for

Creating a well-established user journey:
As Stonly is essentially a customer support solution and not a user onboarding one, it is best the tool is used for its own use case. So, it is hard to create a fully-fledged onboarding experience with Stonly.

Limited customization:
Though Stonly is quite a unique tool, it suffers from a lack of customization. It might not be the best option for businesses looking to get outside of the box with their support solution.

Frequently Asked Questions

What is Stonly good for?
Where is Stonly based?
When was Stonly founded?
How do I set up Stonly?
Does Stonly work on mobile?
What are some Stonly alternatives?
What is the pricing for Stonly?
from G2

“Easy to use with great support”

The UI is easy to understand and I was able to test all of the features using their plugin without affecting our live site or needing our tech team to install anything until we were ready.The support is really quick and very helpful, although the self-service guides do cover everything.

Administrator in Computer Software
from Capterra

“Onboarding solution that can't trigger any action on dynamic code”

If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly.

Gael O.
from Capterra

“The way to train your team optimizing time”

Among the options on the market, it is true that it is a bit expensive, but if it is really used properly, it is more than profitable.

Raúl S.