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Customer service knowledge platform · Independent review

Stonly review: pricing, features, pros and cons

Stonly is a knowledge platform for customer service: interactive step-by-step guides, a knowledge base and AI answers for customers and support agents, which can also run as guides and tours in web apps. It prints no prices for either paid plan, and an account that doesn't upgrade after the 14-day trial drops to a Basic plan without being charged. Reviewers rate it 4.8 out of 5 on G2 and praise its knowledge base and in-app help most, then its ease of use; their most common complaint is missing features.

By Yağmur Çiftçi · Updated 22 Oct 2026 · How we review

UserOnboarding Academy isn't owned by Stonly or any other tool reviewed here. No vendor reviewed this page before publication.

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Summarize with AI

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Stonly's homepage, October 2026
stonly.com, October 2026
Starts at
Custom quoteNo prices printed. Small Business ('for companies with under 100 employees') has a 'See Stonly in action' button; Enterprise has 'Schedule a call'
Free plan
Basic: 400 guide views/mo, 5 guides
Priced by
Not listed; plans are sized by monthly guide views and team members
G2 rating
4.8 / 5132 reviews, read 19 Oct 2026

Prices checked 19 Oct 2026 · Stonly’s own pricing page ↗ · Plans in full

The decision in brief

Is Stonly right for you?

Best suited to

Support teams that want step-by-step troubleshooting guides and a knowledge base for both customers and agents, embedded in a help center, a help desk or a web app.

Look elsewhere if

Teams that want to see a price before talking to sales, or that need surveys, SSO or the Zendesk and Salesforce integrations without an Enterprise contract.

Where it works well

  • The knowledge base and in-app help are the most-praised theme: 96 of the 132 G2 reviews we read
  • Ease of use comes up in 92 of the reviews we read, and the support team in 46
  • Named results such as fewer support tickets or faster training come up in 43 of the reviews we read
  • Used for agents and staff as well as customers: 32 of the reviews we read praise it for internal use, and its integrations page covers Zendesk, Salesforce, Freshworks and ServiceNow
  • A Basic plan, at no charge, remains after the 14-day trial, and Small Business includes unlimited guides and tours

What to watch for

  • No prices or currency on its pricing page: Small Business offers only a 'See Stonly in action' button and Enterprise a 'Schedule a call' link
  • Missing features are the most common complaint: 45 of the 132 reviews we read, from a draft-and-approve process to more media types in guides
  • A learning curve comes up in 22 of the reviews we read, mostly about the time it takes to find your way around at first; styling limits come up in 16 and builder friction in 13
  • Surveys, SSO, auto-translate and the Salesforce, Zendesk, Freshdesk and Front integrations are listed on Enterprise only
  • None of its G2 reviews is newer than December 2024, and 71 of the 132 date from 2023

Stonly pricing: what does it cost?

Stonly prints no prices or currency, and sizes its plans by monthly guide views and team members. Small Business, for companies with under 100 employees, covers 4,000 guide views a month, 5 team members and 1 knowledge base, with unlimited guides and tours; Enterprise is a custom plan with as many guide views and team members as you need. Neither shows a price: Small Business has a 'See Stonly in action' button and Enterprise 'Schedule a call'. A new account gets a 14-day free trial of Small Business; if you don't upgrade, it drops to a Basic plan (400 guide views a month, 5 published guides in one language with up to 100 steps each, 1 team member) without being charged, and keeps the guides you built. Going over your guide-view limit two months in a row moves you to the appropriate plan, with an email in advance. The page lists no refund terms.

PlanBilled monthlyBilled yearly, per monthCoversIncludes
Small Business–––
  • Unlimited guides and tours
  • Multiple languages
  • Full-path analytics
  • Targeting using your user data
  • Integration with Segment, Zapier, Freshpaint, Rudderstack
  • Custom branding
  • Limit: 1 knowledge base
  • Limit: 4,000 guide views (monthly)
  • Limit: 5 team members
  • Limit: For companies with under 100 employees
Enterprise––Custom plans
  • Can include everything in Small Business
  • Help desk integrations (Salesforce, Zendesk, Freshdesk, Front)
  • AI Agents
  • Automations
  • SSO
  • Private and unlimited knowledge bases
  • Surveys
Free trial
14-day free trial of the Small Business plan
Refunds
Not listed
Full pricing notes

No prices are printed. Guide views count views by visitors who are not team members; going over the monthly limit two months in a row moves you to the appropriate plan, with an email notice in advance. Enterprise also lists auto-translate, advanced team rights, white-label options, priority support, dedicated customer success and a security review, with as many guide views and team members as needed. The comparison table also ticks, for both plans, embedding guides anywhere, unlimited triggers, versioning, in-guide variables, SEO customization, PDF export and file attachments.

A dash means the page doesn’t print that figure. Read 19 Oct 2026 from stonly.com/pricing, and re-checked against screenshots of the live page 19 Oct 2026.

What can Stonly do, and on which plans?

From Stonly's own pages, checked 19 Oct 2026. This is what the vendor documents, not hands-on test results; a feature missing here may simply not be on the pages we read.

Experiences

  • Product tours

    Step-by-step interactive guides with branching paths, embedded on any web page or help center, or shown in web and mobile apps through no-code triggers.

    Availability: Small Business and Enterprise (unlimited guides and tours)

    Source: stonly.com/product/interactive-guides

  • Knowledge base

    Knowledge bases for help content, with SEO customization.

    Availability: Small Business: 1 knowledge base; Enterprise: unlimited, including private

    Source: stonly.com/pricing

  • Localization

    Guides in multiple languages; auto-translation of guides on Enterprise.

    Availability: Multiple languages on both plans; auto-translate on Enterprise

    Source: stonly.com/pricing

  • Checklists

    Multi-step onboarding checklists, built without a developer, that launch guided onboarding experiences for each user.

    Availability: Not stated

    Source: stonly.com/use-cases/onboarding-checklists

Feedback

  • In-app surveys

    Surveys are listed as an Enterprise feature; the page doesn't describe them further.

    Availability: Enterprise

    Source: stonly.com/pricing

Targeting and analytics

  • Segmentation and targeting

    Targets guides using your own user data, with unlimited triggers.

    Availability: Small Business and Enterprise

    Source: stonly.com/pricing

  • Product analytics

    Full-path analytics on guides: where people get stuck, drop off, and which paths they follow.

    Availability: Small Business and Enterprise

    Source: stonly.com/product/interactive-guides

AI

  • AI assistant

    A conversational AI bot answers from your knowledge; AI Agent Assist summarizes tickets, suggests a resolution path and drafts responses.

    Availability: Enterprise lists 'AI Agents' (pricing page)

    Source: stonly.com

Platforms and channels

Integrations

  • Analytics integrations

    Segment, Freshpaint and Rudderstack integrations, plus Zapier; the integrations page also lists Amplitude, Mixpanel, Heap and PostHog.

    Availability: Small Business and Enterprise

    Source: stonly.com/pricing

  • Support tool integrations

    Help desk integrations with Salesforce, Zendesk, Freshdesk and Front.

    Availability: Enterprise

    Source: stonly.com/pricing

  • Data warehouse integrations

    Snowflake and Databricks data can personalize Stonly content, and records update based on content interactions.

    Availability: Not stated

    Source: stonly.com/integrations

Security and admin

What do Stonly's reviewers say?

4.8

132 reviews on G2 · read 19 Oct 2026

Reviewers most often praise the knowledge base and in-app help (96 of 132 reviews), then ease of use (92), the support team (46), named results such as fewer tickets (43) and the flow types (35). The criticism they name most is missing features (45 of 132 reviews), then the learning curve (22), styling limits (16) and builder friction (13); 25 name no dislike.

G2’s star split

  • 5 stars117 reviews
  • 4 stars14 reviews
  • 3 stars1 reviews
  • 2 stars0 reviews
  • 1 stars0 reviews

G2 counts a 4.5 with the 5-star reviews.

Where the reviews we read came from

  • Organic 129
  • Invited by G2 3
  • Incentivized 4

Praised for

  • Resource center and in-app help96/132 reviews
  • Easy to use92/132 reviews
  • Customer support and success team46/132 reviews
  • Results: activation, adoption, fewer tickets43/132 reviews
  • Flow types: tours, tooltips, checklists, modals35/132 reviews

Criticised for

  • Missing features45/132 reviews
  • Learning curve, hard-to-find settings22/132 reviews
  • Styling limits16/132 reviews
  • Builder or browser-extension friction13/132 reviews
  • Reporting and analytics depth11/132 reviews

25 of 132 name no dislike at all.

All 132 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2021–2024; 0 in the year before 19 Oct 2026.

How does Stonly compare?

Alternatives to weigh

ToolStarts atFree planG2 ratingLinks
UserGuiding$249 / moNot listed 4.7 (781)Compare
WhatfixCustom quoteNot listed 4.6 (563)

Stonly FAQ

How much does Stonly cost?

Stonly doesn't publish prices or a currency. Small Business, for companies with under 100 employees, covers 4,000 guide views a month and 5 team members; Enterprise is a custom plan with as many guide views and team members as you need. Neither shows a price. Pricing page checked 19 Oct 2026.

Does Stonly have a free plan or a free trial?

A new account gets a 14-day free trial of Small Business. If you don't upgrade, the account drops to a Basic plan, and the pricing page says you won't be charged; Basic keeps your guides and allows 400 guide views a month, 5 published guides in one language (up to 100 steps each) and 1 team member.

What happens if I go over my guide views?

Guide views count the guides viewed by people who aren't team members on your account. If you go over your monthly limit two months in a row, Stonly moves you to the appropriate plan and emails you well in advance, according to its pricing FAQ.

Does Stonly integrate with Zendesk and Salesforce?

Yes, on Enterprise: its pricing page lists the Salesforce, Zendesk, Freshdesk and Front integrations among Enterprise's additions, while Small Business includes Segment, Zapier, Freshpaint and Rudderstack. Its integrations page describes agent guidance, decision trees and support workflows inside Zendesk, Salesforce, Freshworks and ServiceNow.

Does Stonly work in mobile apps?

Its interactive-guides page says guides can be surfaced in any web or mobile app with no-code triggers, but the pages we read don't say how mobile apps are supported or on which plan. 2 of the 132 G2 reviews we read wish Stonly's own dashboard were easier to use on a phone.

Is Stonly for customers or employees?

Both. Its home page pitches it to support teams, for customer self-service and for agents working tickets, and its guides page covers customers and employees. 32 of the 132 G2 reviews we read praise it for internal use, such as guides for support agents or new hires.

Is Stonly easy to use?

Reviewers mostly say so: ease of use comes up in 92 of the 132 G2 reviews we read, and building guides without developers in 22. Another 22 mention a learning curve, mostly the time it takes to find your way around at first.

What do Stonly users dislike?

In the reviews we read, missing features come up most (45 of 132), then the learning curve (22), styling limits (16), builder friction (13) and reporting depth (11). 25 name no dislike, and 5 mention price.

How recent are Stonly's G2 reviews?

We read all 132 of them: they date from April 2021 to December 2024, and 71 are from 2023. None describes the product after 2024.

Is Stonly better than UserGuiding?

They're built for different jobs. UserGuiding is onboarding software for web apps that prints its prices, from $249 / mo billed yearly; Stonly is a knowledge and support platform that prints no prices for its paid plans but leaves a Basic plan, at no charge, after its trial. On G2, Stonly is rated 4.8 from 132 reviews and UserGuiding 4.7 from 781; our UserGuiding vs Stonly page compares them.

How we review

Prices, plans and features come from Stonly’s own pages, read on the dates below through a US browser session; nothing is taken from memory or other review sites. Reviews come from G2: an AI model read each one and tagged it against a fixed list of themes, and every featured quote is checked word for word against its review.

All 132 reviews on G2, each read and tagged by an AI model against a fixed list of themes.

Spotted something out of date? Write to hello@useronboarding.academy.