Building an established knowledge base:
Thanks to Stonly’s unique take on knowledge bases, it is a good solution for building a standalone, modern knowledge base.
Support access from anywhere in-app:
Stonly’s Stonly widget is a great solution for in-app support, which really accentuates Stonly’s main use case, empowering users to self-serve.
Creating a well-established user journey:
As Stonly is essentially a customer support solution and not a user onboarding one, it is best the tool is used for its own use case. So, it is hard to create a fully-fledged onboarding experience with Stonly.
Though Stonly is quite a unique tool, it suffers from a lack of customization. It might not be the best option for businesses looking to get outside of the box with their support solution.