Rated 4.5 stars by over 957 G2 users


Pendo is a data-oriented digital adoption platform software, aiming to help their customers to both onboard end-users easily, and pinpoint specific user behaviors to improve accordingly. While the promises and potential of Pendo are great at all, the price to get access to it can be even higher than expected.

Featured Features

We have compiled all the features that Pendo promises for you with details.
Product Walkthroughs
Interactive in-app tours that walk users through your product or a certain feature, to improve user training.
In-app Messages
Tooltips, hotspots, and announcement banners to improve feature adoption and user engagement.
In-app Surveys
NPS or short-form surveys to engage with your users and gather valuable feedback at the right time.
Product Usage Tracking
In-depth analytics of the performance of your interactive content and overall product usage.

Pendo Pricing

Pendo offers custom prices for each of its customers. You can contact Pendo to learn the cost of your customized plan.
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Pendo is good for

Enterprise-Level Use Cases:
Pendo is an experienced company that has been developing for almost a decade, and can be a good fit for enterprises that need personalized support and custom-made features/analytics.

Advanced Analytics:
Pendo both provides detailed in-app analytics, and allows you to integrate various analytics tools for you to get the best out of the numbers.

Pendo is bad for

Not For Small/Medium Businesses:
Many small to medium businesses report that they won’t be using Pendo anymore for the amount of insignificant features and the exceptionally high pricing.

Above-Average Pricing:
Compared to user onboarding and feature adoption platform market average, Pendo’s pricing is more expensive than most.

Steep Learning Curve:
Pendo promises to be a no-code tool, but the options for non-technical people are limited and technical knowledge is crucial to benefit fully from the product.

Frequently Asked Questions

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from Capterra

”Not a Good Fit For Everyone”

Setting things up takes some time, and until recently there were some annoying productivity issues. Improvements still need to be made for multi-language applications.

Massimo A.
from Capterra

”Feedback Collection With Ease”

It makes collecting and organizing feedback and requests so easy and I love how visible it is to the whole company. I'm the only Product Manager at our company so having Pendo to help automate and organize product requests is a lifesaver.

Danielle K.
from Capterra

”Not a Good Fit For Everyone”

We are a multi-app/single platform company, so some of the features that are geared towards single-app don't work out of the box for us.

Deidre E.