Enterprise-Level Use Cases:
Pendo is an experienced company that has been developing for almost a decade, and can be a good fit for enterprises that need personalized support and custom-made features/analytics.
Pendo both provides detailed in-app analytics, and allows you to integrate various analytics tools for you to get the best out of the numbers.
Not For Small/Medium Businesses:
Many small to medium businesses report that they won’t be using Pendo anymore for the amount of insignificant features and the exceptionally high pricing.
Compared to user onboarding and feature adoption platform market average, Pendo’s pricing is more expensive than most.
Steep Learning Curve:
Pendo promises to be a no-code tool, but the options for non-technical people are limited and technical knowledge is crucial to benefit fully from the product.