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Userlane vs Stonly: digital adoption platform or support knowledge platform?

Userlane is a digital adoption platform for the browser-based software an organisation's own staff use, pairing in-app guidance with usage analytics for each application. Stonly is a knowledge platform for customer service: interactive step-by-step guides, knowledge bases and AI answers for customers and support agents. Neither prints a price, but Stonly offers a 14-day trial and a Basic plan at no charge after it. Userlane's G2 reviewers praise its support team most and Stonly's its knowledge base and in-app help; none of either's reviews is newer than 2024.

By Yağmur Çiftçi · Published 22 Oct 2026 · Updated 4 Nov 2026 · How we compared

UserOnboarding Academy isn't owned by Userlane, Stonly or any other tool compared here. No vendor reviewed this page before publication.

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Userlane

Custom quote

entry price, All three tracks are 'Get a Quote'; application-based pricing is a fixed annual fee per application

Priced by
Per application (fixed annual fee, unlimited users) or consumption-based (per-user base fee plus per-interaction charges)
Free plan
Not listed
Free trial
Not listed
Built mainly for
Staff using business applications
Knowledge base
Not listed
Data-entry checks
Validators, every track
G2 rating
4.7 / 5 from 81 reviews

Choose Userlane if

  • you're rolling out browser-based business software such as an ERP, CRM or EHR to your own staff, and IT can deploy a browser extension through MDM or group policy
  • you want pricing without a user count: a fixed annual fee per application with unlimited users
  • you want checks that catch wrong data entries, with a measure-only mode that records a starting error rate
  • you want to see which applications are in use, including shadow IT and AI tools in the browser

Stonly

Custom quote

entry price, No prices printed. Small Business ('for companies with under 100 employees') has a 'See Stonly in action' button; Enterprise has 'Schedule a call'

Priced by
Not listed; plans are sized by monthly guide views and team members
Free plan
Free plan: Basic, which an account drops to when the 14-day trial ends without upgrading: 400 guide views/mo, 5 published guides (one language, up to 100 steps each), 1 team member
Free trial
14-day free trial of the Small Business plan
Built mainly for
Customer service: self-service and agents
Knowledge base
1 on Small Business; unlimited on Enterprise
Data-entry checks
Not listed
G2 rating
4.8 / 5 from 132 reviews

Choose Stonly if

  • your support team needs step-by-step troubleshooting guides and a knowledge base for customers to self-serve
  • your agents need guidance and decision trees inside Zendesk, Salesforce, Freshworks or ServiceNow, per its integrations page (its pricing page lists help desk integrations, naming Salesforce, Zendesk, Freshdesk and Front, on Enterprise)
  • you want guides that offer choices, so each person follows the path that fits them
  • you want to try it first: a 14-day trial of Small Business, then a Basic plan at no charge

Userlane or Stonly: which should you choose?

Pick Userlane if you're rolling out browser-based business software to your own staff and want guidance inside it plus usage analytics for each application: it deploys as a browser extension that IT rolls out centrally, can be priced per application with unlimited users, and includes the Userlane Assistant, Validators that check data entries and a HEART score in every track. Pick Stonly if the job is support knowledge: step-by-step guides that offer choices so each person follows their own path, knowledge bases and AI answers, for customers to self-serve and for agents, with guidance and decision trees inside Zendesk, Salesforce, Freshworks or ServiceNow, per its integrations page (its pricing page lists help desk integrations on Enterprise). Neither prints a price, but Stonly offers a 14-day trial and moves an account that doesn't upgrade to a Basic plan at no charge; Userlane lists neither.

Both readings are every review the tool has on G2, and both have aged: Userlane's 81 date from 2017 to December 2023, Stonly's 132 from April 2021 to December 2024. Ease of use is praised in 47 of the 81 Userlane reviews we read and 92 of the 132 Stonly reviews; Userlane's most-praised theme is its support team (50), Stonly's its knowledge base and in-app help (96). Missing features are the most-named complaint for both (22 and 45), and a learning curve comes up in 12 and 22. 32 Stonly reviewers praise it for internal use, such as guides for support agents or new hires, against 11 Userlane reviewers.

How do Userlane and Stonly differ?

Userlane

Guidance and usage analytics for browser-based business software, priced per application.

Userlane pairs Contextual Assistance (interactive guides, tooltips, beacons, announcements, the AI Userlane Assistant and Validators) with Application Intelligence: a 0–100 HEART score per application, team and portfolio, and App Discovery of the applications in use, including shadow IT and AI tools. It runs as a browser extension for Chrome, Edge and Firefox, or as a JavaScript snippet for external-facing apps and mobile web.

Our Userlane review

Stonly

A knowledge platform for customer service, built on interactive step-by-step guides.

Stonly's guides offer choices so each person can follow their own path, and can be embedded on any web page, added to a help center or a Stonly knowledge base, or surfaced in web and mobile apps through no-code triggers. Its home page pitches it to support teams, for customer self-service and for agents working tickets; its integrations page describes agent guidance and decision trees inside Zendesk, Salesforce, Freshworks and ServiceNow, and a widget that shows knowledge to team members in SAP, Oracle, NetSuite and Microsoft Dynamics.

Our Stonly review

Userlane vs Stonly pricing: what does each cost?

Userlane figures read on userlane.com 19 Oct 2026; Stonly figures read on stonly.com 19 Oct 2026.

UserlaneStonly
Priced byPer application (fixed annual fee, unlimited users) or consumption-based (per-user base fee plus per-interaction charges)Not listed; plans are sized by monthly guide views and team members
Free planNot listedFree plan: Basic, which an account drops to when the 14-day trial ends without upgrading: 400 guide views/mo, 5 published guides (one language, up to 100 steps each), 1 team member
Free trialNot listed14-day free trial of the Small Business plan
Entry priceCustom quote, All three tracks are 'Get a Quote'; application-based pricing is a fixed annual fee per applicationCustom quote, No prices printed. Small Business ('for companies with under 100 employees') has a 'See Stonly in action' button; Enterprise has 'Schedule a call'
PlansApplication, Department, OrganizationSmall Business, Enterprise
How plans are sizedBy scope: one application, several, or unlimitedBy monthly guide views and team members
Entry plan limitsNot listedSmall Business: 4,000 guide views a month, 5 team members, 1 knowledge base; for companies under 100 employees
What higher tiers addDepartment: advanced and cross-application reporting; Organization: licence optimisation, portfolio analytics, governanceEnterprise: help desk integrations, AI Agents, automations, SSO, surveys, as many guide views and team members as needed
Over the limitNot listedTwo months in a row over your guide views moves you to the appropriate plan, with an email in advance
RefundNot listedNot listed

Neither prints a price or a currency. Userlane's application-based pricing is a fixed annual fee per application with unlimited users; on ERP, EHR or HRM platforms, each major module counts as one application. Stonly's page names no billing unit: Small Business has a 'See Stonly in action' button and Enterprise a 'Schedule a call' link. 2 of the 81 Userlane reviews and 5 of the 132 Stonly reviews we read criticise price or plan structure.

Userlane vs Stonly features: what can each do?

CapabilityUserlaneStonly
Interactive step-by-step guidesIncludedIncluded
Guides that offer choices of pathNot listedIncluded
Knowledge baseNot listed1 on Small Business; unlimited on Enterprise
AI assistantUserlane Assistant, every track'AI Agents' listed on Enterprise
Data-entry checksValidators, every trackNot listed
App discovery and licence useApp Discovery; licence optimisation on OrganizationNot listed
Help desk integrationsNot listedEnterprise: Salesforce, Zendesk, Freshdesk, Front

Feature by feature

A tick means the vendor’s pages list the feature on every plan or name no plan; text names the plan or version they put it on. A dash means the pages we read don’t mention it, which is not proof the product lacks it. “Only differences” keeps the features just one of the two lists.

FeatureUserlaneStonly
Experiences
Product toursIncludedSmall Business and Enterprise (unlimited guides and tours)
Tooltips and hotspotsIncludedIncluded
Modals and bannersIncludedIncluded
Field validationIncludedNot listed
Resource centerIncludedIncluded
LocalizationIncludedMultiple languages on both plans; auto-translate on Enterprise
Knowledge baseNot listedSmall Business: 1 knowledge base; Enterprise: unlimited, including private
ChecklistsNot listedIncluded
Feedback
In-app surveysIncludedEnterprise
Targeting and analytics
Segmentation and targetingIncludedSmall Business and Enterprise
Product analyticsIncludedSmall Business and Enterprise
App discoveryIncludedNot listed
AI
AI assistantIncludedEnterprise lists 'AI Agents' (pricing page)
MCP serverIncludedNot listed
AI content creationIncludedIncluded
AI insightsIncludedIncluded
Platforms and channels
Web appsIncludedIncluded
Browser extensionIncludedNot listed
Mobile appsNot listedIncluded
Integrations
CRM integrationsIncludedSalesforce on Enterprise (pricing page); the others aren't mapped to plans
Support tool integrationsIncludedEnterprise
API and webhooksIncludedNot listed
Analytics integrationsNot listedSmall Business and Enterprise
Data warehouse integrationsNot listedIncluded
Security and admin
SSOIncludedEnterprise
ComplianceIncludedIncluded
Roles and permissionsIncludedEnterprise

From Userlane's and Stonly's own pages (pricing, product, integrations and help-center pages), checked 3 Nov 2026.

Where is each one stronger?

Userlane

AreaStrengthLimitation
PricingIts pricing page explains both models: a fixed annual fee per application with unlimited users, or a per-user base fee plus per-interaction charges.No prices, currency, free plan or trial: every track is 'Get a Quote'.
DeploymentRolls out as a browser extension through MDM or group policy, with no code changes to the application; its pages state 2 weeks to first deployment.The pages we read describe browser-based applications only; mobile appears just as mobile web, through a JavaScript snippet.
AnalyticsA HEART score per application, team and portfolio, plus App Discovery that includes shadow IT and AI tools.Advanced reporting and cross-application insights start on Department; portfolio-wide analytics on Organization.
ReviewsSupport (50 of the 81 reviews we read) and ease of use (47) lead the praise.All 81 date from 2017 to December 2023; missing features (22) and editor friction (16) lead the complaints.

Stonly

AreaStrengthLimitation
Trial and free planA 14-day trial of Small Business; an account that doesn't upgrade drops to a Basic plan at no charge and keeps its guides.Basic allows 400 guide views a month, 5 published guides in one language and 1 team member, and neither paid plan shows a price.
Support knowledgeGuides that offer choices of path, knowledge bases and AI answers, embedded on a web page, in a help center or help desk, or in a web app.Help desk integrations (Salesforce, Zendesk, Freshdesk, Front), AI Agents, surveys and SSO are listed on Enterprise only.
PlansSmall Business includes unlimited guides and tours, multiple languages, full-path analytics and targeting with your own user data.Small Business is for companies with under 100 employees and caps guide views at 4,000 a month and team members at 5.
ReviewsKnowledge base and in-app help (96 of the 132 reviews we read) and ease of use (92) lead the praise; 43 name a result such as fewer tickets or faster training.Missing features (45) and the learning curve (22) lead the complaints; none is newer than December 2024.

What do Userlane and Stonly reviewers say?

Userlane

4.7

81 reviews on G2 · read 3 Nov 2026

Of 81 reviews, reviewers most often praise Userlane's support and customer success team (50), ease of use (47), its flow types such as guides and announcements (25), and results such as fewer support requests and less training (21). They most often criticise missing features such as branching guides (22), friction in the guide editor and element selection (16), and a learning curve that can call for coding knowledge (12), while 13 name no dislike.

G2’s star split

  • 5 stars67 reviews
  • 4 stars14 reviews
  • 3 stars0 reviews
  • 2 stars0 reviews
  • 1 stars0 reviews

G2 counts a 4.5 with the 5-star reviews.

Where the reviews we read came from

  • Organic 58
  • Invited by G2 for Userlane 21
  • Invited by Userlane 1
  • Invited by G2 1
  • Incentivized 12

Praised for

  • Customer support and success team50/81 reviews
  • Easy to use47/81 reviews
  • Flow types: tours, tooltips, checklists, modals25/81 reviews
  • Results: activation, adoption, fewer tickets21/81 reviews
  • Analytics and product insights17/81 reviews

Criticised for

  • Missing features22/81 reviews
  • Builder or browser-extension friction16/81 reviews
  • Learning curve, hard-to-find settings12/81 reviews
  • Reporting and analytics depth8/81 reviews
  • Flows break when the app's UI changes7/81 reviews

13 of 81 name no dislike at all.

All 81 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2017–2023; 0 in the year before 3 Nov 2026.

Stonly

4.8

132 reviews on G2 · read 3 Nov 2026

Reviewers most often praise the knowledge base and in-app help (96 of 132 reviews), then ease of use (92), the support team (46), named results such as fewer tickets (43) and the flow types (35). The criticism they name most is missing features (45 of 132 reviews), then the learning curve (22), styling limits (16) and builder friction (13); 25 name no dislike.

G2’s star split

  • 5 stars117 reviews
  • 4 stars14 reviews
  • 3 stars1 reviews
  • 2 stars0 reviews
  • 1 stars0 reviews

G2 counts a 4.5 with the 5-star reviews.

Where the reviews we read came from

  • Organic 129
  • Invited by G2 3
  • Incentivized 4

Praised for

  • Resource center and in-app help96/132 reviews
  • Easy to use92/132 reviews
  • Customer support and success team46/132 reviews
  • Results: activation, adoption, fewer tickets43/132 reviews
  • Flow types: tours, tooltips, checklists, modals35/132 reviews

Criticised for

  • Missing features45/132 reviews
  • Learning curve, hard-to-find settings22/132 reviews
  • Styling limits16/132 reviews
  • Builder or browser-extension friction13/132 reviews
  • Reporting and analytics depth11/132 reviews

25 of 132 name no dislike at all.

All 132 reviews on G2, each read and tagged by an AI model against a fixed list of themes. Written 2021–2024; 0 in the year before 3 Nov 2026.

How we compared

Prices, plans and limits come from each vendor’s own pages, read on the dates below through a US browser session; nothing is taken from memory or from other review sites. Userlane's were re-checked against screenshots of its live pricing page 19 Oct 2026. Stonly's were re-checked against screenshots of its live pricing page 19 Oct 2026.

Userlane on G2: 4.7 / 5 from 81 reviews, read 3 Nov 2026. All 81 reviews on G2, each read and tagged by an AI model against a fixed list of themes.

Stonly on G2: 4.8 / 5 from 132 reviews, read 3 Nov 2026. All 132 reviews on G2, each read and tagged by an AI model against a fixed list of themes.

Feature cells say “Not listed” when a vendor’s pages don’t mention the feature, not that it’s missing. Spotted something out of date? Write to hello@useronboarding.academy.

Userlane vs Stonly: FAQ

Is Userlane cheaper than Stonly?

Neither prints a price, so only quotes can tell. Userlane says how its quote is built: a fixed annual fee per application with unlimited users, or a per-user base fee plus per-interaction charges, which it suggests for 10 or more applications. Stonly sizes its plans by monthly guide views and team members (Small Business covers 4,000 views and 5 team members) but names no billing unit. Only Stonly has a plan at no charge: Basic, after its trial.

Does Userlane or Stonly offer a free trial?

Stonly does: a 14-day trial of Small Business. If you don't upgrade, the account drops to a Basic plan, and its pricing page says you won't be charged; Basic keeps your guides and allows 400 guide views a month, 5 published guides in one language (up to 100 steps each) and 1 team member. Userlane's pricing page lists neither a free plan nor a trial; the way in is a quote or a demo.

Is Userlane or Stonly better for employees or for customers?

Userlane's pages are aimed mainly at staff: its tracks are pitched at application owners, department leaders and CIOs, and its preferred deployment is a browser extension rolled out by IT, with a JavaScript snippet for external-facing apps. Stonly's home page pitches it to customer service, for customer self-service and for agents, and its guides page covers customers and employees. In the reviews we read, 32 of Stonly's 132 praise it for internal use, such as guides for support agents or new hires, and 11 of Userlane's 81 for adoption of internal software.

Do they work in mobile apps?

Userlane runs as a browser extension for Chrome, Edge and Firefox, or as a JavaScript snippet for external-facing apps and mobile web; the pages we read don't mention native mobile or desktop apps. Stonly's interactive-guides page says guides can be surfaced in any web or mobile app with no-code triggers, but the pages we read don't say how mobile apps are supported or on which plan.

Which is easier to use?

Ease of use is praised in 47 of the 81 Userlane reviews we read and 92 of the 132 Stonly reviews. A learning curve comes up in 12 Userlane and 22 Stonly reviews, and friction in the editor or builder in 16 and 13. None of the reviews of either is newer than 2024.

What do Userlane and Stonly users dislike?

In the reviews we read, Userlane's most-named complaints are missing features (22 of 81), editor and element-selection friction (16) and the learning curve (12). Stonly's are missing features (45 of 132), the learning curve (22), styling limits (16), builder friction (13) and reporting depth (11). 13 of the Userlane reviews and 25 of the Stonly reviews name no dislike.

How are their G2 ratings?

Userlane is rated 4.7 out of 5 from 81 reviews and Stonly 4.8 from 132, as read on 3 Nov 2026. We read every review of both: Userlane's date from October 2017 to December 2023, 54 of them from 2022, and Stonly's from April 2021 to December 2024, 71 of them from 2023. G2 marks 129 of Stonly's 132 reviews as organic and 58 of Userlane's 81; 22 of Userlane's were invited by Userlane or by G2 on its behalf.

How did you compare them?

We read Userlane's pricing, platform, contextual assistance and application intelligence pages and Stonly's home, pricing, interactive guides and integrations pages on 19 Oct 2026, and recorded only what they state. Then an AI model read every G2 review of both (81 of Userlane's and 132 of Stonly's) and tagged each against a fixed list of themes. The method section above lists every page and date.

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