Articles by
Suay Çakırca
Suay is a creative content writer focusing on UX design, growth, and product with a main focus on onboarding.
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Article · 5 min read
Virtual Onboarding 101 - Definition, Best Practices, Examples
Virtual onboarding is how a company welcomes, trains and connects new hires remotely, through video calls, self-paced material and an assigned buddy. The part most guides skip is software: a remote hire learns many new tools with nobody at the next desk to ask, so in-app guidance and recorded tutorials have to do the job a colleague used to do.
By Suay Çakırca
Article · 4 min read
What Is First-Time User Experience? - FTUE and User Onboarding Explained
First-time user experience (FTUE) is what a new user sees and does in their first session with a product, from signup or first launch until they either get a first result or leave. Measure it with one number: the share of new users who reach that first result in the session they signed up in.
By Suay Çakırca
Article · 5 min read
B2B User Onboarding: Best Practices for Long-term Customer Retention
B2B user onboarding best practices start with who you're onboarding: in a B2B account, the buyer, the admin who sets the product up and the end users who never saw the demo need different first steps. Give each role its own flow, track seat activation per account, and check how your onboarding tool counts users before you scale.
By Suay Çakırca
Article · 6 min read
Onboarding UX Writing - 10 microcopy examples from top onboarding flows
Onboarding UX writing is the microcopy that guides new users: welcome lines, tooltip text, button labels, error and empty-state messages. Good onboarding copy names the action, says what happens next and, where it helps, how long it takes, like Notion's "Take the 20 second survey" button. Every example below is quoted from a screenshot.
By Suay Çakırca
Article · 6 min read
Time-to-Value: the #1 metric to focus on for reducing customer onboarding time
To reduce customer onboarding time, measure time-to-value (TTV): the days from signup, or contract signature, to the customer's first meaningful result. Track the median for each monthly cohort, then split every onboarding into time spent working and time spent waiting. Waiting, on you or on the customer, is the part you can cut without removing anything customers need.
By Suay Çakırca
Article · 6 min read
10 Effective Ways to Improve Your UX Onboarding
To improve UX onboarding, fix two moments: the first session and the weeks after. G2 reviews of onboarding tools show why: Userpilot, Chameleon and Appcues are most praised for being easy to use, yet "learning curve, hard-to-find settings" ranks among their top complaints. Welcome screens, progress and short tours handle day one; tooltips, hotspots and help handle the rest.
By Suay Çakırca
Article · 7 min read
Contextual Onboarding - definition, examples, guidelines
Contextual onboarding teaches a feature at the moment and place a user needs it, instead of in an up-front tour. In practice, "the right moment" is a trigger the product can detect: a first visit to a screen, a click on a feature, an empty state or a slower path than necessary. Each hint stays short: one to three steps.
By Suay Çakırca
User Onboarding · 7 min read
12 Best User Onboarding Software to Improve User Experience
User onboarding software adds product tours, checklists, tooltips and surveys inside your product, so new users reach value without a call. As of October 2026, entry plans priced by monthly active users cost $240 to $349 a month, depending on billing, for 1,000 to 2,000 users, while Userlane quotes every plan.
By Suay Çakırca
User Onboarding · 8 min read
20 Customer Onboarding Software to Help You Boost Early Retention
Customer onboarding software covers several kinds of tool: project portals that run a high-touch implementation with the client, in-app guidance that lets customers set up alone, and forms that collect what you need. Pick by whether your customer can start without your team. As of October 2026, five of the eight in-app tools here sell by quote.
By Suay Çakırca
