Simplistic onboarding for small businesses:
Thanks to its simple set of features with basic capabilities and affordable pricing, as well as its free plan, small businesses and even startups can easily afford and make use of Usetiful.
High customization and complex user experiences:
Though Usetiful is as useful as can be for businesses with smaller digital adoption ambitions, the tool’s lack of advanced features like reporting, feedback collection, an in-app widget, and other essential features for a fully-fledged onboarding UX makes Usetiful bad as a solution for advanced digital adoption.
As of 2022, Usetiful virtually has close to no app integrations, which makes it rather difficult for users who are used to working in a seamless workflow.