Slideout · Video · Feature discovery
Zoho Onboards to New Feature Uniquely
Zoho Desk introduces Guided Conversations with a corner widget that opens a panel offering a video, direct access or an interactive guide.
Screenshot added to the library in January 2023; its exact capture date wasn’t recorded, and the product may look different today. Write-up reviewed 22 Oct 2026.
At the time of the screenshot, Zoho Desk introduced Guided Conversations, its low-code self-service feature, with an onboarding widget: a round badge with a gradient ring in the bottom-right corner of the tickets view. Opening it shows a panel headed "Introducing Guided Conversations", with a video thumbnail, an Access Guided Conversations button and a View Interactive Guide button. Playing the video opens it in a large overlay on top of the app.
Why it works
- A distinctive widget: a round badge with a bright gradient ring, made just for this launch, stands out from the rest of the interface and draws the eye.
- Video onboarding: the video lets users see the feature in action without leaving Zoho Desk.
- Different ways in: users can watch the video, take the interactive guide or go straight to the feature, so each picks the route that suits them.
More on this pattern: new feature onboarding and onboarding videos.
