Product tour · Video · Feature discovery
UserGuiding’s product tour is to the point - and on point
UserGuiding’s contextual product tour introduces Resource Centers in five interactive steps and ends with a video of real use cases.
Screenshot added to the library in May 2023; its exact capture date wasn’t recorded, and the product may look different today. Write-up reviewed 22 Oct 2026.
At the time of the screenshot, UserGuiding introduced its Resource Centers with a short, contextual product tour that runs when users reach that part of the app. The first tooltip, on the Resource Centers menu item, reads "Your All-in-One Widget" and explains that guides, checklists, external URLs and knowledge bases all live in one place. Later steps ask users to click Create Resource Center and explain modules and knowledge base integration, with Previous and Next buttons and a progress bar. The tour ends with a "Get Inspired" modal holding a video on how customers use Resource Centers.
Why it works
- Short and concise: five steps of a sentence or two each suit someone who wants to learn quickly.
- Contextual and interactive: each step appears in the part of the app it explains, and users click real buttons along the way, so they learn by doing at the moment they need it.
- Further resources: the closing video may go unwatched, but it offers more help without sending users away from the product, a sign that support is there if they need it.
More on this pattern: product tours and contextual onboarding.
