On first use, Memsource offers a 5-step feature tour to users, right after a modal to say “welcome” and right before another modal to say “that’s it”. The tour is also interactive to an extent and features gifs to explain a use option that would require items on the board.
✅ Concisely done - The feature tour consists of 5 steps, which is a great number of steps for a feature tour. The tooltips also feature a unique and fun progress indicator.
✅ Contextual onboarding - Keeping the onboarding contextual is always a good practice. Because the “Jobs” feature’s onboarding is done contextually, Memsource has the chance to give much more detail about it, thus enabling the users to complete tasks.
✅ Visual support - The use of gifs can enhance the onboarding experience drastically. In this case, it is used to explain a scenario that has not yet taken place, therefore, it is a very clever way of utilizing visual support.