Onboarding
ClickUp’s new feature tour is short, contextual, and up for improving
ClickUp introduces Whiteboards, then in beta, with a short and skippable five-step tour and a banner asking users for feedback.
At the time of the screenshot, ClickUp introduced Whiteboards, then in beta, with a five-step new feature tour. Each step is a card beside the whiteboard toolbar: the first, "Whiteboard tour, 1 of 5: Draw, Add Objects, and Connect Ideas", shows an example board ("Plan to execute on my new COOL idea!"), two sentences of copy and a Next button. A dark banner at the top of the screen says whiteboards are in beta and links to a feedback form, and the tour ends by pointing users to it.
Why it works
- Short and skippable: five steps is a sensible length for a guide to one feature rather than the whole product, and users can skip it.
- Good copy: the step titles are short and the playful example board keeps the tone light enough that people read it.
- A chance to give feedback: a beta feature needs input, and ClickUp puts the feedback link in view for the whole tour.
More on this pattern: new feature onboarding and product tours.
