Canva’s returning user modal is engaging and educating
Canva's returning user modal was designed to engage returning users fully and retain them this time around.
Canva uses a returning user modal for mobile users logging in on the app after a while. The modal features two CTA buttons, one of which leads users to continue an old design while the other gets them to try out something new.
✅ Perfect for engagement - Returning user modals being perfect cases of user re-engagement; Canva does a great job satisfying users by making them feel remembered and getting their UX to be more personalized.
✅ Good example of continuous onboarding - Displaying features of the Canva app on the returning user modal gets the user onboarding process to continue since a returning user might have forgotten the app's capabilities.
✅ Visual - Since the last design of the user is actually displayed, users get to remember what they have designed, and the possibility that they will revisit the design is increased.
