Tooltips articles
Tooltips are onboarding UX elements designed to draw the users' attention to a specific part of the UI and inform them.
Tooltips · 8 min read
16 User Onboarding Mistakes to Avoid to Keep Churn Low
The most common user onboarding mistakes are long copy, no clear goal, one giant tour, no checklist and no easy way to get help. The pattern shows even in onboarding software: "learning curve, hard-to-find settings" is a top-three complaint for 11 of the 13 tools whose G2 reviews we read in October 2026.
By Serra Alban
Tooltips · 7 min read
What Are App Onboarding Screens And How to Create One
An app onboarding screen is a full-screen or near-full-screen step that introduces a mobile app before or during first use. Good flows are short: in the examples here, Notion used four screens, Pinterest three and TikTok two plus an overlay. Each screen carries one idea, shows progress and offers a way to skip.
By Serra Alban
Tooltips · 4 min read
Who Owns User Onboarding (hint: there is no user onboarding specialist)
No single team owns user onboarding; product, growth, marketing, sales and customer success each own a part of it. What works is one accountable champion for the activation metric, usually product or growth in a product-led company and customer success or sales in a sales-led one, with the other teams owning the pieces they already run.
By Hilal Yıldırım
Tooltips · 6 min read
What Is (New) Feature Onboarding and How to Build One for Success
New feature onboarding introduces a new or changed feature to people already using your product, inside the product. Size it to the change: a one-step tooltip or hotspot for a small improvement, a two- to five-step tour for a new feature, and a short tour plus a way back to the old version for a redesign.
By Hilal Yıldırım
Tooltips · 6 min read
What are Onboarding UX Patterns and How Should They Be Used?
Onboarding UX patterns are reusable interface solutions for teaching new users a product: tours, tooltips, hotspots, checklists, welcome screens, empty states. Pick one by the job: point at an element, tell users something, ask them something, or teach a sequence. Most products combine a short tour with contextual help shown later.
By Serra Alban
Tooltips · 7 min read
7 Best Practices of Mobile App Onboarding
Mobile app onboarding is the set of screens, prompts and in-context tips that take a new user from first open to the first action that shows an app's value. On a phone that means fewer words per screen, permissions asked in context, and an onboarding tool that runs inside native iOS and Android apps, which many web-first tools don't.
By Selman Gökçe
Tooltips · 7 min read
Getting Started with Customer Onboarding
Customer onboarding is the process that takes a paying customer from signup or contract to regular, independent use of your product. It overlaps with user onboarding but adds what paying customers need: a named owner, a plan tied to their goals and a hand-over to support. Done well, it's the first lever you have on retention.
By Hilal Yıldırım
