Articles by
Renk Mert
Renk is a creative content writer and a SaaS enthusiast, willing to learn and write about everything SaaS.
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Article · 6 min read
E-commerce User Onboarding - Best Practices & Examples
E-commerce user onboarding is how an online store guides a new shopper from the first visit to a first order they're happy with. The decisions that matter most are when to ask for an account, whether a short preference quiz earns its place, and how quickly the shopper reaches relevant products and a checkout that doesn't block them.
By Renk Mert
Article · 5 min read
SaaS Onboarding Best Practices and Examples
SaaS onboarding best practices start from the trial clock: as of October 2026, six of the onboarding tools we track run 14-day free trials, so a new account has about two weeks to reach a first result. Segment at signup, cut steps to one core action, guide in-app, and measure where trials stall.
By Renk Mert
Article · 5 min read
Which of The 5 In-App Survey Types Are Best For You?
Five in-app survey types cover most product questions: NPS (likelihood to recommend, 0 to 10), CSAT (satisfaction with one interaction, usually 1 to 5), CES (how easy a task was), product-market fit (how disappointed users would be without the product) and the welcome survey (who signed up and why). Multiple choice and rating scales are question formats, not survey types.
By Renk Mert
Article · 5 min read
Guide to Creating User Onboarding Flows Through Open-Source Libraries
Open-source user onboarding libraries such as Shepherd and Intro.js let your developers build product tours and tooltips in code. The library draws the steps; your team builds everything around them: who sees a tour, who has finished it, analytics, and edits without a deploy. Choose one when developers own onboarding and the flows rarely change.
By Renk Mert
Article · 5 min read
E-Commerce User Onboarding: Tips to Boost Sales & Retention
E-commerce onboarding introduces new customers to your store and keeps going after the first order, which is where sales and retention are won: a faster second checkout, recommendations based on what they bought, review requests after delivery and a loyalty programme they understand. Marketplace sellers and B2B buyers need in-account guidance too.
By Renk Mert
Product Tour · 7 min read
What Is Digital Adoption and How Can It Help Your Business Grow?
Digital adoption is the point where employees or customers use software well enough to get the outcome it was bought for. Digital adoption solutions, or DAPs, add guidance such as walkthroughs and tooltips inside that software. As of October 2026, the enterprise DAPs we review sell by quote, while customer onboarding tools publish prices from $240 a month.
By Renk Mert
Article · 7 min read
6 Ways Companies Use UI Announcement Modals to Inform
A UI modal is a window that opens over an app and blocks everything behind it until the user acts or closes it. Use an announcement modal only when the news concerns the whole product or needs a decision now; for one button or one screen, a tooltip, slideout or banner interrupts less.
By Renk Mert
Product Tour · 7 min read
What Successful User Onboarding Looks Like
Successful user onboarding gets new users to their first real value, their activation event, quickly and keeps them coming back. Measure it with activation rate first, then time to value and completion rate. A flow that users complete without activating has failed, however good its completion rate looks.
By Renk Mert
Product Tour · 8 min read
What Is an Aha Moment and How Is It Vital for Your Growth
An aha moment is the point where a new user first feels what your product does for them, like recording a first video or holding a first meeting. In your data it's one action with a count and a time window, and onboarding's job is to get new users to it before they lose interest.
By Renk Mert
User Onboarding · 7 min read
What is Website Onboarding and How to Do It Right
Website onboarding is how a site or web app guides first-time users from sign-up to their first success, through a short sign-up, a brief tour, checklists and help users can reopen. Build it with an open-source library or buy a no-code tool: in October 2026, entry plans of tools we review cost about $240 to $350 a month.
By Renk Mert
