Articles by
Ece Cakanel
Ece is a creative content writer and enjoys writing and researching about UX, design, and other topics surrounding onboarding.
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Article · 6 min read
Best Product Tour Examples for Better User Experience
The best product tour examples share three mechanics: they start from something the user wants to do, keep each tour to a handful of steps, and let users leave at every step. Grammarly, Ghostwriter.ai and HubSpot show three versions, and seven of the ten in-app tours we compare below run three to seven steps.
By Ece Cakanel
Article · 4 min read
Who is an Onboarding Specialist?
An onboarding specialist is the person who guides newcomers through their first weeks, and the title covers two different jobs. In HR, an onboarding specialist integrates new employees: paperwork, orientation, training and introductions. In software companies, a customer onboarding specialist sits in customer success and gets new customers set up and using the product.
By Ece Cakanel
Article · 6 min read
8 Best Digital Adoption Platforms - Top Choices For Your Needs
The best digital adoption platform depends on who you're guiding. For employees learning software you bought, Apty, WalkMe and Whatfix fit, and all three sell only by quote as of October 2026. For customers learning the product you built, Appcues, Pendo, UserGuiding and Userpilot fit, and three of those four print a price.
By Ece Cakanel
User Onboarding · 4 min read
Customer Onboarding Ideas: Innovative Approaches for Better Retention
Five customer onboarding ideas work for most products: AI assistants for round-the-clock answers, video and interactive content, self-service help, in-app feedback and personalised onboarding. Each fills a different gap. One has changed since 2023: as of October 2026, some AI assistants are billed per outcome, with Intercom charging from $0.99 for each Fin AI Agent outcome.
By Ece Cakanel
Article · 6 min read
Onboarding UI - 7 examples and 4 quick tips for success
Onboarding UI is the set of interface patterns that introduce a product to new users: welcome screens, sign-up questions, tours, tooltips, checklists and designed empty states. Each fits one moment and has a natural size limit, such as three or four intro slides, one sentence per tooltip, or four to five checklist tasks.
By Ece Cakanel
